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FAQ's


Reach out to the world by having your company & business profile on the web. Host your website!
  1. What is a Web site and why do I need it?

  2. What is shared hosting?

  3. What are the available website hosting plans to choose from?

  4. On which platforms Web Hosting is available?

  5. What are payment modes available?

  6. How long does it take to set up a new account?

  7. How do I transfer files to my website?

  8. Do I need to contact the service provider to upload or modify content on my website?

  9. Do you offer web page design services?

  10. What should I name my Homepage?

  11. Do you offer Telnet Access?

  12. How can I see my usage information of my website?

  13. Can I host more than one website under my web space?

  14. Is the space used by my database part of the overall space that I purchase?

  15. How do I delete my Old Log Files?

  16. What is DLL and do you support DLL files?

  17. I have forgotten my FTP details. How do I retrieve it?

  18. How do I change my ftp Username and Password?

  19. Can I have multiple FTP access?

  20. How can I monitor my traffic to my website?

  21. What content restrictions are there on the sites hosted with you?

  22. If I have already registered domain name through other service provider can I host the website with you?

  23. Can I register a domain name with you and subscribe to website hosting services from any other service provider?

  24. Can I register a domain name and later subscribe to website hosting service?
  1. What is a Web site and why do I need it?
    A web site is a place on the Internet that can be used to present information or transact with the Internet audience. A website could present your company or business information to the prospective client.

  2. What is shared hosting?
    In a shared hosting, multiple websites are hosted on a single server. All hosted websites share common pool resources. It's ideal for static websites and smaller web applications or e-commerce front offices with a limited product catalogue.

  3. What are the available website hosting plans to choose from?
    You have four plans to choose from, Basic, Advance, Premium and Enterprise. All plans have all available feature sets.
    For detailed features visit http://mybusiness.tataindicombroadband.com/WebHostingFeatures.aspx

  4. On which platforms Web Hosting is available?
    At present, you can host your site on Windows 2003 platform.

  5. What are payment modes available?
    1. Prepaid Subscribers
      Prepaid subscriber's account shall be debited subject to availability of funds.
    2. Postpaid Subscribers
      For Post Paid subscribers, amount will be added in your next bill subject to their respective credit limits.
    3. Subscribers also have option to pay by using their VISA / MASTER affiliated credit cards.

  6. How long does it take to set up a new account?
    Hosting disk space is automatically created for the subscribers on successful billing transaction. E-mail is triggered confirming billing transactions. However, if you also have registered a domain name which is yet to resolve, it may require you to wait till the successful resolution of the same.

  7. How do I transfer files to my website?
    Files must be transferred to the web server via File Transport Protocol (FTP)
    You can upload the files by different means
    1. Use our control panel to upload the files.
      1. Login with your FTP username and password to http://smeweb2.sme.vsnl.com/controlpanel
      2. Click manage to Tools > Folders & Security > Folder Manager
      3. Select and upload files or create folders
    2. Use browser to upload files
    3. Use FTP Client to Upload the files.
      To get some of the free FTP clients. Click Here
  8. You need to upload the files in “wwwfolder”

  9. Do I need to contact the service provider to upload or modify content on my website?
    No, you can manage services form "My Service" page.

  10. Do you offer web page design services?
    No, at present we do not offer website designing services. However, soon we shall be offerings website templates

  11. What should I name my Homepage?
    Please remember to: Upload your homepage to the default login directory. Name your homepage either "index.html" or "index.htm". Upload graphics in binary mode.

  12. Do you offer Telnet Access?
    No, due to security issues we do not allow telnet to our servers.

  13. How can I see my usage information of my website?
    • Log on to http://smeweb2.sme.vsnl.com/controlpanel with your FTP username and password.
    • Click manage to Tools, here you can check out the statistics and Disc Quota

  14. Can I host more than one website under my web space?
    While we can point as many domains as you require to your web space, only one domain will be allowed to be hosted on primary space allotted.

  15. Is the space used by my database part of the overall space that I purchase?
    Yes the space used by your database is part of your overall space.

  16. How do I delete my Old Log Files?
    Please FTP onto your site and manually delete the files you don't require.

  17. What is DLL and do you support DLL files?
    DLL stands for Dynamic Link Library. It includes functions used by Windows applications. No, we do not support DLL files on our shared hosting servers

  18. I have forgotten my FTP details. How do I retrieve it?
    • Go to http://smeweb2.sme.vsnl.com/controlpanel/Default.aspx
    • Click on “Forgot Password”
    • Follow process

  19. How do I change my ftp Username and Password?
    • Login to http://smeweb2.sme.vsnl.com/controlpanel/Default.aspx
    • Click on “Change Password”
    • Follow proces

  20. Can I have multiple FTP access?
    We only give one FTP account per domain/web space.

  21. How can I monitor my traffic to my website?
    1. Log on to http://smeweb2.sme.vsnl.com/controlpanel with your FTP username and password.
    2. Click manage to Tools, here you can check out the statistics and Disc Quota

  22. What content restrictions are there on the sites hosted with you?

    Material deemed unsuitable for hosting includes: (not only restricted to the following list)

    • Pornographic material.
    • Racist and sexist material.
    • Illegal software codes.
  23. Anyone hosting such material with TATA indicom will have his account terminated with no refund given. Refer to Service Terms & Conditions

  24. If I have already registered domain name through other service provider can I host it with you?
    Yes, you can host your website with us even if you have domain registered through other provider.

  25. Can I register a domain name with you and subscribe to website hosting service from any other service provider?
    Yes, you will get a control panel to manage you registered domain with which you can configure A record.

  26. Can I register a domain name and later subscribe to website hosting service?
    Yes, it is not mandatory to subscribe to all services at the same time. However, domain name has to be registered first before subscribing to website hosting.
 
             
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