Domains Website Creator Premium Mail Business Mail Website Hosting PC Security Shield Mobile Security Server Security Collabrix Web2SMS Online Backup myEoffice mSales eCheckPost SalesWatch Crm Invoice Project Recruit

Head

Username:

Password:

Please log in with your 'Manage Services' password.

CLOSE

Features System Requirements FAQ Price Plans

INSTALLATION

Can a non-technical person set this up?
Yes. You do not require any advanced technical skills. You merely need to add a chat button to your website pages and then access to your web server to upload (publish) the changes.
Do I need to install any additional software on my system to use the SalesWatch service?
Yes. SalesWatch operators need to download and install an application called Collabrix. Collabrix will open automatically when a new visitor asks for support.
In brief, how do I add the chat feature to my website?
You simply paste a short snippet of chat button HTML script into your web page source code and upload the updated page to your web server. When your website visitor clicks on the chat button, this code will enable the chat feature on your website.
Can you tell me the step-by-step process of adding the chat feature to my website? Adding the chat feature on your website is quite simple.

Kindly follow the steps listed below:

Step 1: Subscribe to SalesWatch
1. Visit http://mybusiness.tataindicombroadband.com/Mybusinessv3
2. Login with your Tata Indicom username and password
3. Under Collaboration, click on SalesWatch
4. Click on the appropriate button and sign-up for a trial subscription or a paid subscription. You will need to specify the number of users and a few other details in the subscription process. If you have selected a paid subscription, you can pay for the service using your Tata Indicom account or our internet-based payment gateway.
  
  Step 2: Setup SalesWatch
1. Visit http://mybusiness.tataindicombroadband.com/Mybusinessv3
2. Under Collaboration, click on SalesWatch
3. Right on top of the SalesWatch page, select ‘Manage my services’ and login with your Tata Indicom username and password
4. Once you have logged in, click on a link that states ‘Click here to Manage Services’
5. Scroll down to the table that displays the details of your SalesWatch subscription and click on a link called ‘Manage’
6. On the web page that loads, follow the SalesWatch Setup Wizard to set up users, their email IDs and the topics they will monitor
7. Select your chat button and decide how you want SalesWatch to respond to website visitors
8. Copy the chat button code and paste it to your website source code.
9. Upload the website source code to your web-server. The chat button will appear on your page.
  
  Note: You will also be emailed the code if you want to pass it on to your Webmaster.
  If you face any issue, please write to us at customerservice@tatacommunications.com.
How do I start chatting with my visitors?
We recommend that you read the step-by-step process of adding the chat feature to your website. It appears in the Installation section of the SalesWatch FAQs. SalesWatch makes the process of chatting with website visitors really simple.

Kindly follow the steps listed below:
1. In the SalesWatch Setup Wizard, you key in the email IDs of the people who will be SalesWatch operators in your organization
2. The SalesWatch Setup Wizard will email a download link for the Collabrix client and the login credentials to each SalesWatch operator.
3. The SalesWatch operator needs to download and install the Collabrix client on their Windows-based PC.
4. The operator can use the login credentials in their email and Login to Collabrix
5. Paste the SalesWatch code from the SalesWatch Setup Wizard into the source code of your website and upload the page on your web server
6. If SalesWatch operators are logged in, the Chat button will appear on your web site, and anyone can click on that button to initiate a chat request.
  
  If you face any issue, please write to us at customerservice@tatacommunications.com.

SUPPORTED SYSTEMS

What are the hardware requirements to use the SalesWatch service?
The system is hosted on our servers. Hence there is no need to install anything on your web-server. Your web-server could be of any configuration.

SalesWatch operators need to install the Collabrix client on their PC.

The Collabrix application is not heavy on system resources. It will work well on any computer with at least 64 MB RAM and 20 MB of free disc space.
What operating systems do you support?
SalesWatch operators need to install the Collabrix client on their PC.
The application supports any version of Windows starting from Windows 98.
Is your system Mac-compatible?
No, not at this time
Will your system work on Linux?
No, not at this time
Will your system work on my Blackberry or any other smart phone or PDA?
At this time we don't support mobile devices due to compatibility issue with mobile web browsers.

SALESWATCH FEATURES

Can we monitor the search engines and what keywords people use to find our site?
No, if you need aggregated statistics, including complete search keywords list, you could use a popular website statistic package, such as Webalizer, AWstats or Analog.

Most host providers offer access to website statistics as part of their service.
Can I create predefined answers if I know I'm going to be asked the same questions by most visitors, so I don't have to repeatedly type in the same answers?
Yes. You can create ready-made responses inside your Collabrix client.
You can define answers at the company level and make it accessible to all operators, or for each operator individually.

After you set up predefined answers, a SalesWatch operator will be able to choose them from a drop-down list in the Collabrix client. Operators may edit or customize these messages as necessary before they are sent to the visitor.
Do you also have the ability to push URL, so my customer can see it?
Yes, you can push any URL through the chat window, and it will be an active link in the chat window for the visitor. When the visitor clicks on it, the link associated with that web page will be displayed in a new browser window so the visitor is not directed away from the chat conversation.
Is it possible to block IPs?
Blocking IPs can come handy when you have a troublesome customer. This is however not possible in our current version.

We have had only a few cases during the last year of SalesWatch operations globally when this was really necessary.

In most cases you can just ignore a troublesome user couple of times (close his chat session without accepting the call), and this will look to him like there is no one on your side to answer.
Can I monitor visitor traffic on my eBay auction page?
No, unfortunately not. Java script would have to be added to the auction page. Current eBay rules prohibit the use of Java script in the auction page source code.
Do you offer VoIP and/or video chat?
Our system supports text messaging only. VoIP and video are not available at this time.
Is there a limit to the number of chats I can have each month?
There is no limit. You may have an unlimited number of chats with any number of unique visitors. Your subscription package defines only the number of operators within your company account.

CHAT BUTTONS

Can I place chat buttons on more than one site / domain?
Yes. You can place chat buttons on any number of pages, sites, and domains. Your subscription package defines only the number of operators/seats within your company account.
Can your system be used with dynamic and secure web pages?
Yes. Our system works on both static and dynamic pages created with any technology (HTML, PHP, ASP, JSP, CGI and others), on any kind of hosting.

INTERNET CONNECTION

Do I need a DSL or cable broadband connection?
The SalesWatch service works fine on dial-up modem connections. Always-on connections like broadband are preferable for operators to be online most of the time.
What about the security of our conversations?
All your chat sessions are run over a secure connection.
Our system supports industry-strength, 128-bit secure SSL connections.
Will your product still work if I'm on a corporate network? Will our firewall, proxy server, or antivirus software affect it?
The SalesWatch system works over standard HTTP or HTTPS (80 or 443 ports) and does not use any incoming connections.

It should work without requiring port mapping / forwarding rules on any network where you can access web pages with browsers like Internet Explorer or Firefox.

If you encounter any problems connecting to the SalesWatch service, please write to us at customerservice@tatacommunications.com
I can't log into my account. What should I do?
Make sure you have spelled everything correctly. Note that the account email name is not case sensitive, but the password is. If you forget your login information, write to us at customerservice@tatacommunications.com and we will send it to you.

BILLING

How can I pay for the SalesWatch service?
As a Tata Indicom customer, you can pay for the service using your Tata Indicom account or our internet-based payment gateway.
The payment gateway offers both credit card and net banking options.
Is there a setup fee or monthly fee? Are there any additional payments?
There are no setup fees, no contract and no additional payments.
There is only a service subscription fee that can be paid on a monthly or annual basis.
Please click here to see the latest price plans for SalesWatch. Kindly scroll down to the table that lists the price plans for SalesWatch.
Will I be billed automatically each month?
If you have selected a monthly subscription plan you can select the auto-renewal feature.

If you do so, the amount of the monthly subscription will be deducted from your prepaid account or added to your postpaid bill automatically.

The auto renewal feature is not available for annual subscriptions.
After I subscribe, can I add more SalesWatch operators? How?

Yes, you can add more SalesWatch operators.
To add more operators, please follow the steps listed below:
1. Visit http://mybusiness.tataindicombroadband.com/Mybusinessv3
2. Under Collaboration, click on SalesWatch
3. Right on top of the SalesWatch page, select ‘Manage my services’ and login with your Tata Indicom username and password
4. Once you have logged in, click on a link that states ‘Click here to Manage Services’
5. Scroll down to the table that displays the details of your SalesWatch subscription and click on a link called ‘Upgrade’
6. Select the total number of users that will be operators (For example, if you have a 3-user license and want to add 2 operators, you need to upgrade to a 5-user license)
7. Execute the billing transaction by using your Tata Indicom account or the internet-based payment gateway
8. You will see a ‘Congrats’ message that confirms your action
To configure the settings for new operators, please follow the steps listed below:
1. Visit http://mybusiness.tataindicombroadband.com/Mybusinessv3
2. Under Collaboration, click on SalesWatch
3. Right on top of the SalesWatch page, select ‘Manage my services’ and login with your Tata Indicom username and password
4. Once you have logged in, click on a link that states ‘Click here to Manage Services’
5. Scroll down to the table that displays the details of your SalesWatch subscription and click on a link called ‘Manage’
6. On the web page that loads, follow the SalesWatch Setup Wizard to set up the new users their email IDs and the topics they will monitor
Are software upgrades included? If I subscribe now, will I automatically get any new updates?
Yes. All future updates are free.
Browser-based operator interface updates will be downloaded automatically, because pages are loaded from our servers each time you log in.

We will send you an email notification when a new version of the Collabrix client is available for download.
Let's say my sales staff goes home but wants to continue monitoring in the evening. The license restricts the number of operators but not how many places they can log-in from, right?
Yes. The subscription package defines only the total number of operator profiles within your account, not the locations they can monitor from.

Operators can download and install the Collabrix client and log in from any number of places, and serve any number of web sites.

A SalesWatch operator can even have the Collabrix client open on several computers simultaneously.
Is there a limit to the number of chats I can have each month?
There is no limit. You may have an unlimited number of chats with any number of unique visitors.

Your subscription plan defines only the number of operators within your company account.

How do I upgrade/downgrade my account?
It is not possible to downgrade your account. If you need to downgrade, kindly wait for your active subscription to expire and purchase a fresh subscription plan.

If you want to upgrade and add new operators, kindly follow the steps listed below:

Visit http://mybusiness.tataindicombroadband.com/Mybusinessv3
Under Collaboration, click on SalesWatch
Right on top of the SalesWatch page, select ‘Manage my services’ and login with your Tata Indicom username and password
Once you have logged in, click on a link that states ‘Click here to Manage Services’
Scroll down to the table that displays the details of your SalesWatch subscription and click on a link called ‘Upgrade’
Select the total number of users that will be operators (For example, if you have a 3-user license and want to add 2 operators, you need to upgrade to a 5-user license)
Execute the billing transaction by using your Tata Indicom account or the internet-based payment gateway
You will see a ‘Congrats’ message that confirms your action

If you want to upgrade and add new operators, kindly follow the steps listed below:

Visit http://mybusiness.tataindicombroadband.com/Mybusinessv3
Under Collaboration, click on SalesWatch
Right on top of the SalesWatch page, select Manage my services and login with your Tata Indicom username and password
Once you have logged in, click on a link that states ‘Click here to Manage Services’
Scroll down to the table that displays the details of your SalesWatch and click on a link called ‘Manage’
On the web page that loads, follow the SalesWatch Setup Wizard to set up the new users their email IDs and the topics they will monitor

I want to suspend my account for some time. Is this possible?
No, this is not possible.
Do you charge per concurrent online operator profile or per operator profile in the account?
We charge per operator profile (seat) in the account.
This means that if you purchase a 3-user subscription plan, you can create 3 operator profiles in your account and customize each profile. (E.g. Name, Login, Password, Email, etc)
All of your operator profiles can be online concurrently.

TROUBLESHOOTING

Your chat button code generates security warning on my website. How do I fix this?
Our chat button code is designed to work on both secure and non-secure web pages. It was tested accurately and it works successfully on thousands of websites.
Please try to remove the chat button code, publish changes and reload the page. Most probably the warning will remain as it is generated by some other piece of code.

Fix the problem code and then add the chat button code to the website again.
Your chat button code doesn't work on my website. What should I do?
Please check if the chat button code on your published page looks exactly the same as the code provided in your account Control Panel. Sometimes the code gets corrupted or modified by website building services or hosting providers.

If the code is not modified, please check if it is inserted within the <body>...</body> tags of your page. The code should work well if it is not modified and inserted correctly. If it doesn't, the most probable reason of the issue is some incompatibility between your particular website and the code.

Please write to us at customerservice@tatacommunications.com and describe your issue in detail.
I don't receive your e-mails nor chat transcripts to my e-mail address. What should I do?There can be several reasons of this issue:
1. Messages can be blocked by your spam-blocker or go to the Junk e-mail folder.
2. Messages can be deferred by your mail service depending on its server load. This occurs often with free mail services such as Hotmail.
3. Messages can be blocked or rejected by your mail service if your mail account is configured to accept messages only from certain domains or certain e-mail addresses. This can occur with services such as AOL.
4. Your mail server can route messages incorrectly.
To solve the issue please do the following:
1. Check your spam-blocker and mailbox preferences to allow messages from our domain tataindicombroadband.com. Please also check your Junk e-mail folder.
2. Contact your mail administrator if you are using a corporate mail server to check if messages from our domain tataindicombroadband.com are accepted and routed correctly.
3. Try to use another e-mail address provided by another service e.g. your Gmail or Yahoo mailbox. If you receive messages to this new email address successfully, then the issue seems to be related to your mail service.
If all of this doesn't help, please write to us at customerservice@tatacommunications.com.
I forgot my password. How can I recover it?
To use the SalesWatch service, your operators need to install an application called Collabrix.
To recover your account password, click the Forgot Password link on the Collabrix Login page.

The password will be sent to the e-mail, specified in your Account Settings / Account Profile page.
I can't log into my account. What should I do?
Make sure you have spelled everything correctly. Note that the account email name is not case sensitive, but the password is.If you forget your login information, write to us at customerservice@tatacommunications.com and we will send it to you.
I am facing an issue that is not documented here. What should I do?
Write to us at customerservice@tatacommunications.com and describe the issue you are facing in detail.

It will help if you can attach screenshots or other documents to better explain the issue.