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FAQ's


Premium Email Service for your business.
Completly online, No Hardware, No Setup,
Mail | Basic | General | Technical | Security | Administration and Management | Customization

Mail

  1. What is web mail?

    Web mail is an email service, which is used to check emails using a web browser such as "Microsoft Internet Explorer", "Netscape Navigator" etc

  2. What is difference between Business mail and Premium mail?

    Features

    Business Mail

    Premium Mail

    Mail Box size

    200 Mb

    100 Mb

    Expandable

    NO

    YES

    POP Access

    YES

    YES

    IMAP

    NO

    YES

    SMTP

    YES

    NO

    Web Access

    YES

    YES

    Outlook Synchronization

    NO

    YES

    Email Forwards

    YES

    YES

    Auto-responders / Vacation Messages / Email Bots

    YES

    YES

    Anti-Virus Protection

    YES

    YES

    Anti-Spam Protection

    YES

    YES

    Message Size limit

    5 MB

    YES

    Mail box administration

    YES

    YES

    Document management

    NO

    YES

    Calendaring

    NO

    YES

    Contact management

    NO

    YES

    Project management

    NO

    YES

    Portal customization

    NO

    YES

    Discussion Forum

    NO

    YES

    Opinion polls

    NO

    YES

    Company Announcements

    NO

    YES

  3. What is my mailbox?

    Mailbox is the space that stores the messages sent to your email address. Every email-id has one mailbox attached to it.

  4. What is my email alias?

    If your email address is yourname@yourdomain.com, email alias is "yourname" (part of your email address before @ sign). It is also called "local part" of an email address.

  5. What are the available plans that I can choose from?

    Depending on your requirements you can subscribe from one user plan and up to 250  user plan. See Price List.

  6. Do I need to contact the service provider to add/delete/edit email user accounts?

    No, you can manage your email accounts on your own.

  7. How much space do I get in a mail box?

    Every individual has different needs so, in premium mail, you have default space of 100 Mb which can be upgraded according to your requirements.

  8. What is SPAM?

    SPAM is unsolicited/unwanted email message(s), which is/are sent to a recipient against his/her will. SPAM most commonly includes bulk commercial email, which is sent to multiple email address for the purpose of advertising of a product or service with a common subject and message body. SPAM doesn't always mean bulk email but anything that is objectionable to the recipient.

Basic

  1. How do I add users?
  2. The control panel allows me to create more users than my plan permits?
  3. Is the space shared?
  4. I need more space for my users?
  5. User I create gets deleted in some days.
  6. All of my users cannot access there accounts.
  7. How do I reactivate my deactivated account?
  8. I deleted some of my data. Can I get my data back?
  1. How do I add users?
    You can login to your portal with an administrator account,
    - Click on settings
    - Click “Manage Users and Groups”
    - Fill up the requested information
    - Add User

  2. The control panel allows me to create more users than my plan permits?
    Yes, we are aware of the situation. We request you to upgrade your plan to increase more users if required.
    If you have already created an extra user than your plan permits, you as an admin will be getting a alert mail to upgrade your account or our system will automatically freeze the extra account created.

    To increase number of users please follow the steps below
    1. Login http://mybusiness.tataindicombroadband.com/Mybusinessv3
    2. Click on “Manage my services”
    3. Click “upgrade” link against Premium Mail
    4. Select from dropdown “number of users” you need to upgrade
    5. Follow procedure

  3. Is the space shared?
    No, Each user gets 100 Mb of dedicated space for himself

  4. I need more space for my users?
    You can avail more space by upgrading your account.
    To avail more space follow the steps below 

    1. Login http://mybusiness.tataindicombroadband.com/Mybusinessv3
    2. Click on “Manage my services”
    3. Click “upgrade” link against Premium Mail
    4. Select from dropdown “extra space” you need to upgrade
    5. Follow procedure

  5. User I create gets deleted in some days.
    You may be trying to create users more than your plan allows. Please check the plan you have availed for and number of users created. Even if the problem persists please feel to write to us from http://mybusiness.tataindicombroadband.com/Support.aspx

  6. All of my users cannot access there accounts.
    Your account might have been disabled. This action is only taken when you have exceeded your allocated users/ space and no action taken on repetitive alert emails to upgrade your account.

  7. How do I reactivate my deactivated account?
    You can opt to upgrade your account to reactivate the said account

  8. I deleted some of my data. Can I get my data back?
    Sorry! You cannot get back the data once deleted.

General

  1. Why can’t I see my Premium Mail pop ups?
    Premium Mail uses pop up reminders, invitations…etc. If none of the pop ups you have set in your account appear when scheduled, please check if there is a pop up blocker in your computer and set it to enable all pop ups coming from your Premium Mail account URL.

  2. Why can’t I use a Pop up blocker with Premium Mail?
    If you are blocking the Premium Mail pop up windows the system will be unable to deliver necessary information to you. Some the things you will miss are:
    • Group invitations
    • Reminder pop ups
    • In some instances, all links that trigger pop-up’s will be removed including the names of your contacts.

  3. How can I preserve my font settings?
    To preserve your font settings, refer to your Mail Preferences located conveniently under your account settings. Then, specify your font preferences in the font, font-size and font-color drop menus located towards the bottom of the page.

  4. Can we provide customization services?
    Yes, we do provide customization.
    • You can customize your Domain name.
      Convey a professional image and streamline your operations by customizing your web and email addresses to reflect only your company name.
      Instead of http://yourcompany.Premium Mail.com, your members will login at http://office.yourcompany.com.
    • Login Box.
      You can insert a custom login box onto your existing website! Look more professional and drive more traffic by promoting your portal on your website. Your users don't need to remember a new URL; simply use your existing site as your login portal. Please feel free to contact us from http://mybusiness.tataindicombroadband.com/Support.aspx

  5. Can we customize our desk/homepage with our company logo?
    Yes. As a administrator you can customize your desk from the administrative module.

  6. Do I need to download anything to run Premium Mail?
    No, you need not download anything to start using Premium Mail. All you need is a computer or a mobile and a internet connection to start using this service.

  7. Is any training required in order to start using Premium Mail.in?
    No. Premium Mail's user-friendly design allows you to begin immediately.

Technical

  1. How reliable is Premium Mail?
  1. Do I have to buy any additional software or hardware to run this program?
    No. Premium Mail is an all-inclusive suite of software tools that allows you to access all of your files and information from any web-enabled computer. Just turn on any computer, get online, and you're ready to start. Premium Mail will work with Microsoft Internet Explorer 5.0 or higher and Netscape Navigator 5.0 or higher. There is no software to download, no hardware to install. No matter where you are, simply go to your sub/domain name and your office is waiting for you.

  2. How do I get new Premium Mail features and upgrades?
    With Premium Mail, new features are always being added automatically, with no need for you to upload or change your equipment. Your Premium Mail account will automatically feature the most current version of the software, updated virus protection, the newest security processes, and many new features. Never worry about upgrades, backups, or maintenance again.

  3. Does Premium Mail support Unix/Linux?
    Yes. Premium Mail supports Mozilla, which works on Unix/Linux. Although some features work slightly differently on each OS, most functionality is available and similar across Operating Systems.

  4. Does Premium Mail support Mac?
    Yes. Premium Mail is fully Mac and cross-browser compatible.

  5. What are the hardware requirements to run Premium Mail? Will it work on a dial up connection?
    The user only needs an Internet connection and a browser to access Premium Mail.

  6. What is your up time at Premium Mail?
    To be on safer side 99.9%

  7. How much storage do I get with Premium Mail?
    100 MB per user. An additional disk space can be upgraded from “manage my services” page.

  8. How often do you backup your data at Premium Mail?
    Data is backed up real-time and on a continuous basis.

  9. How reliable is Premium Mail?
    Our team of experts is constantly upgrading, and supporting Premium Mail. Redundant servers with 99.9% reliability, Virus protection, and automatic backups are only a few features that make Premium Mail a secure environment for your online information storage.

Security

  1. If I'm on Premium Mail at an public machine can someone go to the browser history and get into my account? Will the cookies that are stored be a security concern?
    No, Premium Mail uses cookies to keep track of a user's session. The cookies do not contain any confidential data such as the user's username or password.

  2. Is my business data protected with Premium Mail?
    Yes. Our secure login application prevents unauthorized access to your company's confidential data. You can also avail a secure (SSL) connection for an additional charge.

  3. How reliable is Premium Mail?
    Our team of experts is constantly upgrading, and supporting Premium Mail. Redundant servers with 99.9% reliability, Virus protection, and automatic backups are only a few features that make Premium Mail one of the most reliable solutions on the market today.

Administration and Management

  1. What is the postmaster account?
    Each company account created with Premium Mail includes a postmaster account. This account includes all the administrator information entered at sign up. The person who signed up for a trial account with Premium Mail will be set as the administrator and the postmaster of the company account.

    Note:
    We do not charge for the postmaster account. This account cannot be deleted as it is used by our system for processing. It is also the only account from which you can grant a user the level 1 administrator privilege. This account can be used as the ultimate administration account for your company portal with Premium Mail.

    The postmaster account uses the same password as the administrator account you registered at sign up; however, if you choose to change the administrator account password, the postmaster account will retain the original password.

  2. What are the differences between administration levels?

Postmaster:

    1. Add a user
    2. Edit site properties
    3. Change account level to 'admin level 1, 2, 3 or basic'
    4. Administer all users in the account: locate a user, login as a user, delete a user and add a user to a group.
    5. Set administration IPs
    6. Set Aliases
    7. Create a group

Level 1 Administrator:

    1. Add a user
    2. Edit site Properties
    3. Change account level to 'admin level 2, 3 or basic' (cannot set a user to admin level 1)
    4. Administer all users in the account: locate a user, login as a user, delete a user and add a user to a group.
    5. Set administration IPs
    6. Set aliases
    7. Create a group

Level 2 Administrator:

    1. Add a user
    2. cannot set site properties
    3. Change account level to 'admin level 3 or basic' (cannot set a user to admin level 1 or 2)
    4. Administer all users that report to him or his reportees only: locate a user, login as a user, delete a user and add a user to a group.
    5. Cannot set administration IPs
    6. Cannot set aliases
    7. Create a group

Level 3 Administrator:

    1. Add a user
    2. Cannot set site properties
    3. Change account level to 'basic' (cannot set a user to admin level 1, 2 or 3)
    4. Administer all users that report to him or his reportees only: locate a user, cannot login as a user, delete a user and add a user to a group.
    5. Cannot set administration IPs
    6. Cannot set aliases
    7. Create a group

Basic account:

    1. Has no administration privileges
    2. Cannot create a group

      Note: All the admin variables are set at login, for example, if a user changes his account level from admin level3 to basic, the changes will not take effect until the user logs out and logs back into the system.
  1. Is it possible to keep a user account configured, but only change the username without losing links to that users account?
    We do not allow for a username to be changed; instead please create a new user account, copy all the data in the new account then delete the old one.
    Note: Please note the only usernames you cannot delete are the postmaster account and the admin account you created at sign up.

Customization

  1. How can I customize my desk?
    To access and customize your desk preferences, you can either click on the Edit/Modify Desk button in the lower right corner of your desk or refer to your Settings and click on Desk.

  2. How can I upload the company's logo to my Premium Mail desk?
    The company account administrator can upload the company logo to the portal through the administrator console located in the lower right corner of the administrator personal desk.
    1. Click on Edit Site Properties in the menu at the  of the administrator console window.
    2. Scroll down to the desk image in the middle of the page and click on set logo image. Please make sure you upload a ‘.gif’ image, the system will not accept any other formats

  3. How do I change/modify company announcements on my desk?
    The 'company announcements' are tied up to the default group's 'group news'. The default group is the portal group that the system creates at sign up and the administrator of this group is the administrator of the company account.
    1. If you are the default group administrator, click on the groups/group memberships icon in your account.
    2. Click on the default group link, which will direct you to this group's homepage.
    3. Finally, click on the Modify News Headlines button on the lower right corner of the group's homepage and then create a new headline. The new headline will appear on the group's 'group news' section and on the 'company announcements' section on the users personal desks. Please note that this overlay happens only with the default group in your company account.

  4. How can I get the time to change to Pacific Standard Time from Eastern Standard Time?
    To set your Premium Mailtime zone, follow these steps:
    1. Click on the Settings header on the left navigation bar.
    2. Click on the Personal icon under the Settings header.
    3. From the Time Zone menu, select your time zone
    4. Click the Update Information button at the bottom of the page.

 
             
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