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myEoffice
Basic | General | Technical | Security | Administration and Management | Customization

Document Manager | Contact Manager | Calendaring/Scheduling | Groups | Synchronization

Document Manager

  1. Can I restrict people from viewing/editing/deleting shared files?
    Yes. myEoffice enables a group administrator to define user rights on all the sections of the group. A user can be assigned any combination of read/write/delete/create directories privileges on a group's shared files

  2. What does ‘Groups’ mean in the ‘Attach file from Documents’ page?
    myEofficelets you insert email attachments from any group’s shared folders. Just click on Groups on the Attach file from Documents page and select the group then the file to attach. Please be aware that ‘Groups’ becomes ‘Personal’ to enable you to navigate back to the previous page and select a file from ‘My Documents’.

  3. Why doesn’t a shared file attach to my email after I select it in the ‘Attach file from Documents’ page?
    In order to attach a file to your email you need to select the file then click on the Attach file button located at the bottom of the Select File page. Please be aware that if you have many folders and files you need to scroll down in the small Select File window to view all your files and to locate the Attach File button.

  4. Why can’t I click on the ‘delete’ link beside a document in a group shared documents section?
    The links are disabled because you do not have the 'delete' permission on the shared documents section of that group. Please contact the group owner or administrator and have them modify your permissions on the group shared documents section.

  5. Why can’t I open a file directly from my myEofficeaccount?
    myEofficeis an online application. All files opened directly from myEofficeare saved in your browser’s temporary Internet files directory. If you cannot open a file directly from myEoffice, please follow these instructions to empty your Internet files directory:
    1. Open Internet Explorer
    2. Click on Tools in the menu at the top of Internet Explorer
    3. Choose ‘Internet Options’ from the ‘Tools’ drop down menu
    4. Click on the ‘Delete Files…’ button in the ‘Temporary Internet files’ section.
    5. Click ‘OK’
      Please note that you can also increase the size of the temporary Internet files directory by clicking on the ‘Settings’ button in the ‘Temporary Internet files’ section.

  6. How can I upload an entire directory of files onto myEoffice?
    You can upload an entire directory into your myEofficeaccount using:
    1. Hyperdrive. Refer to the HyperDrive links below for additional information.
      • Setting up HyperDrive on a PC
      • HyperDrive > Setting up HyperDrive on a Mac

    2. The file upload table located at the bottom of your documents section. Click Select All Files in a Folder then click Upload to upload all the files in a directory.
      Note: Please note that the 'file upload table' uses ActiveX components, thus it can only be used with the Internet Explorer browser.

  7. Why can’t I unlock a file that another user has locked?
    Only the group owner or the group administrator can unlock any files locked by any group user. The lock owner can only unlock the file that he/she locked. A group user cannot unlock a file unless he/she is the lock owner.

  8. Where can I access the different versions of a files?
    Click on the ‘details’ link associated with the file, the different versions of the file are listed in the ‘versions’ table. Click on the revision number to download it.

  9. What does “collapse all versions” mean?
    ‘Collapse all versions’ of a file is to delete all the previous versions of a file keeping only the most recent one.
    For example:
    If you have a file with versions 1 to 7 and you collapse all versions of the file, the system will delete versions 1,2,3,4,5, and 6 and make version 7 the only available version.

  10. Why can’t I collapse all versions of a file?
    Only the group owner, group administrator or the file owner can collapse all versions of a file.
    Note: The file owner is the user who first uploaded the original file, not a version of the file. The file owner could also be the user who copied or moved an existing file to a new directory, the user is the owner of the copied/moved file in the new directory.

  11. What does ‘Revert’ mean?
    ‘Revert’ to a previous version of a file means to delete all the versions of a file that are above the version that you want to revert to.
    For example:
    If you have a file with versions 1 to 7 and you revert to version 4, the system will delete versions 5, 6, and 7 and make version 4 the current version.

  12. Why can’t I revert to a previous version of a file?
    Only the group owner, group administrator or the file owner can revert to a previous version of a file.
    Note: The file owner is the user who first uploaded the original file, not a version of the file. The file owner could also be the user who copied or moved an existing file to a new directory, the user is the owner of the copied/moved file in the new directory.

  13. What does ‘Auto Pruning’ mean?
    By setting Auto Pruning ON, you are giving the system the right to automatically delete older versions of your file.
    Please note that you can set Auto Pruning on the maximum number of versions to keep, or the maximum number of days to keep old version.

  14. Why can’t I set versioning on a file?
    Only the group owner, group administrator or the file owner can set/change the versioning settings of a file.
    Note: The file owner is the user who first uploaded the original file, not a version of the file. The file owner could also be the user who copied or moved an existing file to a new directory, the user is the owner of the copied/moved file in the new directory.

  15. Why can’t I delete/modify a comment that I entered for a file?:
    Only the group owner or the group administrator has access to the “edit” and “delete” buttons in a file comments tables.

  16. What does Reset inherited permissions mean in the file permissions table?:
    If a user’s ‘Reset inherited permissions’ column is checked, the user’s permissions on the file will be the same as the user’s permissions on the folder where the file resides

  17. Why can’t I purge a file from the group’s recycle bin?
    Only the group owner or the group administrator can purge a file from the recycle bin.

  18. Why can’t I empty the group’s recycle bin?
    Only the group owner or the group administrator can empty the group’s recycle bin.

  19. Can I recover a file that was deleted from my personal or shared documents sections?
    Yes, all files and folders deleted from your personal documents section are placed in your personal recycle bin. You can restore them from the recycle bin directly into the location from which they were deleted.
    Also, all files and folders deleted from a group documents section are placed in the group’s recycle bin. Any group user can restore them from the recycle bin directly in the location from which they were deleted.

  20. Can I recover a file that was purged from the recycle bin?
    No, All files and folders purged from the recycle bin are permanently deleted from the system.

    The “Directory Size (including Subdirectories)” at the bottom of my documents section is displaying a wrong size:
    No, the directory size listed at the bottom of the documents section shows the total size of the current directory including the following:
    • The total size of all files inside the current directory.
    • The total size of all subdirectories (including their files) inside the current directory.
    • The total size of all files and subdirectories that were deleted from the current directory but were not purged from the recycle bin.

  21. When I made changes to a file that I opened from myEofficewere not saved, why?
    When modifying a file that you opened directly from myEofficeyou must follow these instructions to save it:
    • Click the ‘save as’ button.
    • Choose ‘My Network Places’
    • Choose the ‘hyperdrive.hyperoffice.com’ folder.
    • Navigate through your personal or shared documents until you locate the file you want to update.

      DO NOT CLICK THE ‘SAVE’ BUTTON in the first step, YOU MUST CLICK THE ‘SAVE AS’ BUTTON. The ‘save’ button will only save the file modifications in your computer’s temporary internet files folder. Most files opened from the internet are automatically deleted from the temporary internet files folder as soon as you close them, thus none of your changes will be saved if you use the ‘save’ button.

  22. Why can’t I connect to Hyperdrive?
    When setting up Hyperdrive, make sure you type ‘http://’ at the beginning of the URL: http://hyperdrive.hyperoffice.com/hyperslide. You will not be able to connect to Hyperdrive if you only enter: hyperdrive.hyperoffice.com/hyperslide.

    When accessing Hyperdrive, make sure you enter your myEofficeAccount email address, not just your username.

  23. Why does the system list different versions of a file, that I uploaded, with an extension number (1), (2),(3), (4), etc?.
    These are not different versions of the file. The system will add extension numbers to the name of the file only if the file versioning is OFF.
    When a file versioning is OFF, the system adds an extension number to the name of the file when a user uploads a new copy of the file. The system adds this extension to avoid overwriting the original file.
    For example:
    ‘myEoffice.doc’ is a file that exists in your group’s root directory. If ‘myEoffice.doc’ versioning is OFF and a user tries to upload a modified version of ‘myEoffice.doc’ to the root of the group’s directory, the system will upload ‘myEoffice.doc’ under the ‘myEoffice(1).doc’ name.
    When a file versioning is ON, all files uploaded with the same name as the existing file will be considered as versions of the same file and the system will not add the extension number to the name of the files.
    For example:
    ‘myEoffice.doc’ is a file that already exists in your group’s root directory. If ‘myEoffice.doc’ versioning is ON and the user tries to upload a modified version of ‘myEoffice.doc’ to the root of the group’s directory, the system will upload the modified ‘myEoffice.doc’ as a new version of the file, which can be accessed from the file’s versions table. The system will not add the extension number to the name of the uploaded file.

Contact Manager

  1. Can I import contacts from another contact manager/database
    Yes. myEoffice provides its users with a contacts import tool that allows for data to be imported from a .csv (comma separated value) file.

  2. Does myEoffice synchronize with palm and other handhelds?
    Yes. myEoffice can synchronize your calendar, contacts, and tasks with your existing handheld information. However, you need to first sync this information with Outlook then transfer it to your handheld system.


  3. How are the contacts sorted by default and how do I sort them my way

    The system is set to sort all contacts by last name, this is a default setting that cannot be changed by the users; however, you can sort all your contacts by display name, first name, organization…etc through one of the following options:

    1. Create a contacts category and select to sort the contacts of the category by display name, first name or organization…etc, then associate all your contacts with this category, this way every time you access the contacts in this category you'll find them sorted the way you want them.
      Or

    2. Click on one of the headers in the contacts page, this will sort all your contacts by the value in the header, this is an extra click you'd have to do every time you access your contacts list

  4. How can I import email addresses from my personal contacts to group shared contacts?
    You can either copy the contacts one at a time from personal contacts to shared contacts of the group or you can export them from Outlook into a CSV file and upload them into the group shared contacts using the 'import' tool located in the shared contacts page.

  5. How do I create separate mailing lists for different categories of users?
    One way to create mailing lists is to create a contact category for each mailing list. When composing an email, click on the icon to the right of the 'TO', 'CC', or 'BCC' fields and choose the category you would like to send the email to.

Calendaring/Scheduling

  1. Can you share calendars with people not using myEoffice?
    Yes. Each group in your myEoffice account comes with a public calendar that's accessible to anyone inside and outside your account.

  2. Can I view other people's schedules?
    When scheduling a meeting with other group members, you can check the users schedules to locate the most convenient time for the meeting.

  3. What is the difference between a public calendar and a shared calendar?
    The public calendar lists all the events in the shared calendar that were set as ‘public’ events. The shared calendar is only accessible to the users within the group while the public calendar is available to everyone at the URL listed in the lower right corner of the group home page.

    The personal calendar section of an account is designed for the user of the account to keep his/her personal events, these events might not be work related. On the other hand, we have designed the groups section with shared calendars for the user to keep all the work related events. In other words, you can schedule a meeting with your employees in a group's shared calendar; you can also check what your employees have scheduled by checking this calendar and not their personal calendar.

  4. What is the public calendar password?
    The public calendar password is the same as the group password. If the group does not contain a password then the public calendar won’t be password protected.

  5. How do I schedule an event as a meeting?
    To schedule an event as a meeting, please follow these instructions:

    1. Click the groups header on the left navigation bar.

    2. Click on the Group Memberships icon then select the group you would like to access from the list of group names listed in the memberships page. When the group's homepage loads up on your account's main window, click on the Shared Calendar icon on the left navigation bar.

    3. From the Shared Calendar page, click on the add event button located in the menu at the top of the page, next fill out the event's details and check the Schedule event as meeting option.

    4. When this option is selected, the Meeting Information section will appear at the bottom of the page, you can then select the users you would like to invite to the meeting and check their schedules for the most convenient time to schedule the meeting.

      Note: You cannot schedule a meeting from your personal calendar because this calendar is designed for a user's personal use; however, you can overlay any combination of your groups and personal calendars, you can also store this overlay as your default calendar profile.
  6. Why can’t I see all day events in a calendar’s daily view?
    The daily view feature only shows your activities starting at 8am; in order to see an all day event, you need to click on 'entire day' to see all the activities scheduled that day starting at 12am.

  7. Why is it that when I print my calendar’s monthly view, I do not get the calendar layout?

    1. This is an IE setting, please click on the tools menu in your IE browser then click on Internet Options.

    2. Click on the Advanced tab in the internet options window and check Print background colors and images under Printing

    3. Click Apply

Groups

  1. What is the difference between the personal and group areas?
    We would like you to differentiate between the personal and the group-shared sections of an account. The personal section is for the user to keep all his/her personal data; however, the group's section is designed for collaboration and communication between group members and that's why we offer in this section the ability to schedule events with others, assign tasks to employees, share company documents, set up forums and voting items....etc

  2. Would the ‘groups’ section disappear when I sign up as an individual?
    No, any individual user can create a group and collaborate with other individual users. The myEofficeindividual users community is growing on daily basis and users collaboration is not restricted to company accounts only.
    Some of the users who accepted my invitation to join my group are not listed in my group’s ‘Membership Directory’
    These users are still part of your group, however they have chosen not to let others retrieve their personal information. You can either manually enter their usernames rather than retrieve them from the group’s directory, for instance when inviting them to a group meeting, or ask them to make their personal information public by checking the Allow other users to retrieve this information in the Settings/Personal section of their myEofficeaccounts.

  3. Why can’t some of my users edit shared contacts, shared calendar events...etc.
    A user may not be able to edit the shared sections in a group because the group administrator did not grant the user the privileges to do so.
    1. To set a user’s group privileges, the group administrator can use the administration link associated with the group in the group memberships page of the administrator account.
    2. Click on configure user accounts, and in the next page click on the group user whose privileges you would like to set.
    3. In the user properties page, select the privileges you would like to grant the user for every shared section in the group and click Modify Subscription at the bottom of the page.

  4. How do I delete a group?
    Becoming inactive in a group does not delete it.
    1. In order to delete a group, please login to your account and click on the group name from your personal desktop, next click on the group administration button on the group's homepage.
    2. Click on the modify group properties link and scroll all the way down to the bottom of the Group properties page and click on the Remove Group button.

  5. Can a document or a folder be accessible to the members of two separate groups?
    A group's shared documents section is only accessible to the members of the group, thus members of two separate groups cannot access the same documents or folders.

  6. When the group owner or administrator invites people to his/her group, how do the invitees receive the invitation?
    The group invitation is sent as a pop up window that will appear as soon as the user logs into his account.

    Note: If the user has a pop up blocker, please make sure that he sets it to allow all pop ups from your myEofficelogin address.

    Note: The user can also join a group by using the group id number, not the group name. You can find the group id on the group's homepage under the public calendar URL.

Synchronization

  1. Does myEofficesynchronize with palm and other handhelds?
    Yes. myEofficecan synchronize your calendar, contacts, and tasks with your existing handheld information. However, you need to first sync this information with Outlook then transfer it to your handheld system. A direct HyperOffice-handheld synchronization tool will be available to our customers in the near future.

  2. How do I sync my data with Outlook?
    To import your Outlook data into your 'My Contacts' section you can use the myEofficeSync tool which you can download from the 'Settings/Account' page of your account, click on the button labeled 'Download MS Outlook Synchronization Utility' to start the download. When installing this tool, please enter you myEofficeaccount email and password when asked for them.
    After installing this utility, click on the 'Start' menu on your computer then click on 'HyperOffice' in the menu labeled 'All Programs' , next click on 'Synch Tool' to start using this utility. The sync tool allows you to choose the myEofficedata you would like to sync with MS Outlook.
    Please note that the sync tool can currently synchronize your personal contacts, calendar and tasks with Outlook, we will release another version of this tool that enables users to sync their Outlook data with shared contacts, calendar and tasks.
    Meanwhile, if you are using a company account with HyperOffice, you can ask the company account administrator to upload the shared contacts using our 'import' tool located in the shared contacts page but is accessible only by the administrator of the account. Please note that you can also 'copy' personal contacts into a group's shared contacts.
 
             
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