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FAQ's

Basic | General | Technical | Security | Administration and Management | Customization

Document Manager | Contact Manager | Calendaring/Scheduling | Groups | Synchronization

Basic

  1. How do I start using Myeoffice?
    If you have not opted for customization. You need to login through the URL mailed to you.
    example: http://Youname.myeoffice.com 

  2. How do I add users?
    You can login to http://mybusiness.tataindicombroadband.com/Mybusinessv3 , Go to “manage my services” and click “Upgrade” against Myeoffice plan you have purchased, select the plan you wish for. Follow instructions

  3. The control panel allows me to create more users than my plan permits?
    Yes, we are aware of the situation. We request you to upgrade your plan to increase more users if required.
    If you have already created an extra user than your plan permits, you as an admin will be getting a alert mail to upgrade your account or our system will automatically freeze the extra account created.

    To increase number of users please follow the steps below
    1. Login http://mybusiness.tataindicombroadband.com/Mybusinessv3
    2. Click on “Manage my services”
    3. Click “upgrade” link against myEoffice
    4. Select from dropdown “number of users” you need to upgrade
    5. Follow procedure

  4. Is the space shared?
    No, Each user gets 100 Mb of dedicated space for himself

  5. I need more space for my users?
    You can avail more space by upgrading your account.

    To avail more space follow the steps below
    1. Login http://mybusiness.tataindicombroadband.com/Mybusinessv3
    2. Click on “Manage my services”
    3. Click “upgrade” link against myEoffice
    4. Select from dropdown “extra space” you need to upgrade
    5. Follow procedure

  6. User I create gets deleted in some days.
    You may be trying to create users more than your plan allows. Please check the plan you have availed for and number of users created. Even if the problem persists please feel to write to us on http://mybusiness.tataindicombroadband.com/Support.aspx

  7. All of my users cannot access there accounts.
    Your account might have been disabled. This action is only taken when you have exceeded your allocated users/ space and no action taken on repetitive alert emails to upgrade your account.

  8. How do I reactivate my deactivated account?
    You can opt to upgrade your account to reactivate the said account

  9. I deleted some of my data. Can I get my data back?
    Sorry! You cannot get back the data once deleted.

General

  1. Why can’t I see my myEoffice pop ups?
    myEoffice uses pop up reminders, invitations…etc. If none of the pop ups you have set in your account appear when scheduled, please check if there is a pop up blocker in your computer and set it to enable all pop ups coming from your myEoffice account URL.

  2. Why can’t I use a Pop up blocker with myEoffice?
    If you are blocking the myEoffice pop up windows the system will be unable to deliver necessary information to you. Some the things you will miss are:
    • Group invitations
    • Reminder pop ups
    • In some instances, all links that trigger pop-up’s will be removed including the names of your contacts.

  3. How can I preserve my font settings?
    To preserve your font settings, refer to your Mail Preferences located conveniently under your account settings. Then, specify your font preferences in the font, font-size and font-color drop menus located towards the bottom of the page.

  4. Can we provide customization services?
    Yes, we do provide customization.
    • You can customize your Domain name.
      Convey a professional image and streamline your operations by customizing your web and email addresses to reflect only your company name.
      Instead of http://yourcompany.myEoffice.com, your members will login at http://office.yourcompany.com.
    • Login Box.
      You can insert a custom login box onto your existing website! Look more professional and drive more traffic by promoting your portal on your website. Your users don't need to remember a new URL; simply use your existing site as your login portal.
  1. Can we customize our desktop/homepage with our company logo?
    Yes. As a administrator you can customize your desktop from the administrative module.

  2. Do I need to download anything to run myeoffice?
    No, you need not download anything to start using Myeoffice. All you need is a computer or a mobile and a internet connection to start using this service.

  3. Is any training required in order to start using Myeoffice.in?
    No. myEoffice's user-friendly design allows you to begin immediately.

Technical

  1. Do I have to buy any additional software or hardware to run this program?
    No. myEoffice is an all-inclusive suite of software tools that allows you to access all of your files and information from any web-enabled computer. Just turn on any computer, get online, and you're ready to start. myEoffice will work with Microsoft Internet Explorer 5.0 or higher and Netscape Navigator 5.0 or higher. There is no software to download, no hardware to install. No matter where you are, simply go to www.myEoffice.com and your office is waiting for you.

  2. How do I get new myEoffice features and upgrades?
    With myEoffice, new features are always being added automatically, with no need for you to upload or change your equipment. Your myEoffice account will automatically feature the most current version of the software, updated virus protection, the newest security processes, and many new features. Never worry about upgrades, backups, or maintenance again.

  3. Does myEoffice support Unix/Linux?
    Yes. myEoffice supports Mozilla, which works on Unix/Linux. Although some features work slightly differently on each OS, most functionality is available and similar across Operating Systems.

  4. Does myEoffice support Mac?
    Yes. myEoffice is fully Mac and cross-browser compatible.

  5. What are the hardware requirements to run myEoffice? Will it work on a dial up connection?
    The user only needs an Internet connection and a browser to access myEoffice. Please click here to see the system requirements.

  6. What is your up time at myEoffice?
    To be on safer side 99.9%

  7. How much storage do I get with myEoffice?
    100 MB per user. An additional disk space can be upgraded from “manage my services” page.

  8. How often do you backup your data at myEoffice?
    Data is backed up real-time and on a continuous basis.

  9. How reliable is myEoffice?
    Our team of experts is constantly upgrading, and supporting myEoffice. Redundant servers with 99.9% reliability, Virus protection, and automatic backups are only a few features that make myEoffice a secure environment for your online information storage.

Security

  1. If I'm on myEoffice at an public machine can someone go to the browser history and get into my account? Will the cookies that are stored be a security concern?
    No, myEoffice uses cookies to keep track of a user's session. The cookies do not contain any confidential data such as the user's username or password.

  2. Is my business data protected with myEoffice?
    Yes. Our secure login application prevents unauthorized access to your company's confidential data. You can also avail a secure (SSL) connection for an additional charge.

  3. How reliable is myEoffice?
    Our team of experts is constantly upgrading, and supporting myEoffice. Redundant servers with 99.9% reliability, Virus protection, and automatic backups are only a few features that make myEoffice one of the most reliable solutions on the market today.

Administration and Management

  1. What is the postmaster account?
    Each company account created with myEoffice includes a postmaster account. This account includes all the administrator information entered at sign up. The person who signed up for a trial account with myEoffice will be set as the administrator and the postmaster of the company account.

    Note:
    We do not charge for the postmaster account. This account cannot be deleted as it is used by our system for processing. It is also the only account from which you can grant a user the level 1 administrator privilege. This account can be used as the ultimate administration account for your company portal with myEoffice.

    The postmaster account uses the same password as the administrator account you registered at sign up; however, if you choose to change the administrator account password, the postmaster account will retain the original password.

  2. What are the differences between administration levels?
    Postmaster:
    • Add a user
    • Edit site properties
    • Change account level to 'admin level 1, 2, 3 or basic'
    • Administer all users in the account: locate a user, login as a user, delete a user and add a user to a group.
    • Set administration IPs
    • Set Aliases
    • Create a group
    Level 1 Administrator:
    • Add a user
    • Edit site Properties
    • Change account level to 'admin level 2, 3 or basic' (cannot set a user to admin level 1)
    • Administer all users in the account: locate a user, login as a user, delete a user and add a user to a group.
    • Set administration IPs
    • Set aliases
    • Create a group
    Level 2 Administrator:
    • Add a user
    • cannot set site properties
    • Change account level to 'admin level 3 or basic' (cannot set a user to admin level 1 or 2)
    • Administer all users that report to him or his reportees only: locate a user, login as a user, delete a user and add a user to a group.
    • Cannot set administration IPs
    • Cannot set aliases
    • Create a group
    Level 3 Administrator:
    • Add a user
    • Cannot set site properties
    • Change account level to 'basic' (cannot set a user to admin level 1, 2 or 3)
    • Administer all users that report to him or his reportees only: locate a user, cannot login as a user, delete a user and add a user to a group.
    • Cannot set administration IPs
    • Cannot set aliases
    • Create a group
    Basic account:
    • Has no administration privileges
    • Cannot create a group

      Note: All the admin variables are set at login, for example, if a user changes his account level from admin level3 to basic, the changes will not take effect until the user logs out and logs back into the system.


  3. Is it possible to keep a user account configured, but only change the username without losing links to that users account?
    We do not allow for a username to be changed; instead please create a new user account, copy all the data in the new account then delete the old one.
    Note: Please note the only usernames you cannot delete are the postmaster account and the admin account you created at sign up.

Customization

  1. How can I customize my desktop?
    To access and customize your desktop preferences, you can either click on the Edit/Modify Desktop button in the lower right corner of your desktop or refer to your Settings and click on Desktop.

  2. How can I upload the company's logo to my myEofficedesktop?
    The company account administrator can upload the company logo to the portal through the administrator console located in the lower right corner of the administrator personal desktop.
    1. Click on Edit Site Properties in the menu at the top of the administrator console window.
    2. Scroll down to the desktop image in the middle of the page and click on set logo image. Please make sure you upload a ‘.gif’ image, the system will not accept any other formats

  3. How do I change/modify company announcements on my desktop?
    The 'company announcements' are tied up to the default group's 'group news'. The default group is the portal group that the system creates at sign up and the administrator of this group is the administrator of the company account.
    1. If you are the default group administrator, click on the groups/group memberships icon in your account.
    2. Click on the default group link, which will direct you to this group's homepage.
    3. Finally, click on the Modify News Headlines button on the lower right corner of the group's homepage and then create a new headline. The new headline will appear on the group's 'group news' section and on the 'company announcements' section on the users personal desktops. Please note that this overlay happens only with the default group in your company account.

  4. How can I get the time to change to Pacific Standard Time from Eastern Standard Time?
    To set your myEofficetime zone, follow these steps:
    1. Click on the Settings header on the left navigation bar.
    2. Click on the Personal icon under the Settings header.
    3. From the Time Zone menu, select your time zone
    4. Click the Update Information button at the bottom of the page.
 
             
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