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FAQ's


eCheckPost is committed to enabling businesses to take full advantage of the benefits of the Internet, while protecting the security of their networks and confidential information!Based on the award-winning technology, eCheckPost is an easy to use, advanced Internet filtering solution designed for use on PCs/laptops.

eCheckPost is a flexible and comprehensive Internet Filter package.

    Before Installation
  1. What firewall, anti-virus and anti-spyware programs work well with eCheckPost?
  2. What Operating Systems is eCheckPost compatible with?
  3. Is eCheckPost compatible with Windows Vista?
  4. Does eCheckPost work on Linux and/or Mac?
  5. How many computers can I install eCheckPost on at once?
  6. How do I install eCheckPost on more than one computer?
  7. Installation

  8. What are the system requirements for eCheckPost?
  9. What do I need to do before installing eCheckPost?
  10. How do I install eCheckPost?
  11. How do I uninstall eCheckPost?
  12. How do I re-download my software?
  13. How do I re-install eCheckPost?
  14. I tried to install eCheckPost and it says I must be an administrator?
  15. Troubleshooting FAQs

  16. No Internet after installing eCheckPost?
  17. Will eCheckPost slow my Internet access down?
  18. Operation and functions

  19. Does eCheckPost limit computer time or only Internet time?
  20. How do I log in to eCheckPost?
  21. How do I know if eCheckPost is working properly?
  22. How do I check on Internet activity from a remote location?
  23. Can eCheckPost be easily bypassed or removed?
  24. Is it possible for employees to turn eCheckPost off or otherwise disable it?
  25. How do I configure different filtering settings for different users or computers?
  26. How do I check the category of a website?
  27. How do I allow a site that is blocked?
  28. How do I block or allow a specific website?
  29. I can’t see pictures on an allowed website?
  30. What if eCheckPost blocks a website that I don’t want it to block?
  31. How do I switch between eCheckPost users?
  32. When I access some menu options, the eCheckPost tray icon prompts me for a username and password. Which username and password should I supply??
  33. How do I reset my eCheckPost password?
  34. How do I override filtering settings for a time period?
  35. How do I set time limitations on Web browsing?
  36. Will eCheckPost be able to detect when Time Tampering has occurred? For example, when someone is trying to circumvent Time Controls put in place?
  37. How do I enable Windows username integration?
  38. Updates

  39. How do I know that I have the latest updates?
  40. How do I upgrade my eCheckPost software?
  41. Do eCheckPost upgrades take a long time to download?
  42. Do I have to pay for upgrades to the eCheckPost software?
  1. What firewall, anti-virus and anti-spyware programs work well with eCheckPost ?

    eCheckPost is tested to work with all well known anti-virus, anti-spyware and firewall products. If you come across any programs which interfere with eCheckPost please contact support@contentkeeper.com

  2. What Operating Systems is eCheckPost compatible with?

    eCheckPost requires Microsoft Windows 2000 or later operating system

  3. Is eCheckPost compatible with Windows Vista

    Yes, eCheckPost is compatible with Windows Vista.

  4. Does eCheckPost work on Linux and/or Mac?

    Unfortunately at the moment, eCheckPost only supports Microsoft Windows Operating systems.


  5. How many computers can I install eCheckPost on at once?

    You can install eCheckPost on as many computers as you like, as long as your use does not exceed the number of licenses you purchased.
    http://mybusiness.tataindicombradband.com/eCheckPost

  6. How do I install eCheckPost on more than one computer?

    When you download the eCheckPost setup file, use the same setup file to install eCheckPost on more than one computer. This will let you manage more than one computer from one central location (that is, the eCheckPost profile management webpage).


  7. What are the system requirements for eCheckPost ?

    To install eCheckPost, your computer must meet the following requirements:

    1. Operating System: Microsoft Vista™, Microsoft Windows XP™, Windows 2003™,Windows 2000™
    2. Processor: Intel® Pentium® compatible processor, 1 GHz or higher
    3. Memory: At least 256 MB of RAM
    4. Free Hard Disk Space: 100 MB free space
    5. Internet connection
    6. Valid email address

    eCheckPost is compatible with all web browser software that will run on the supported operating systems (see list of Operating Systems above).

  8. What do I need to do before installing eCheckPost ?

    1. Make sure that all firewall, anti-virus and anti-spyware programs are disabled or deactivated before attempting to install eCheckPost. Failure to do so may cause interference with the installation process, and may affect your Internet connectivity. You can reactivate your other applications once installation is complete.


    2. Ensure that you are connected to the Internet before commencing the CK Express installation.



  9. How do I install eCheckPost?

    You will need to consult your eCheckPost User Guide for detailed instructions, with screenshots, on how to install eCheckPost.


  10. How do I uninstall eCheckPost?

    Click on the eCheckPost tray icon and under Local Controls select Uninstall.
      Note: You CANNOT uninstall eCheckPost from Add/Remove Programs in Control Panel.



  11. How do I re-download my software?

    When you re-download eCheckPost you DON’T lose any settings/configuration from your profile.
    1. Click on the eCheckPost; tray icon and select Filter Settings.
    2. Log in using your admin password.
    3. Click Re-download under My Details link. (This should give you the latest version of eCheckPost ).



  12. How do I re-install eCheckPost?
    1. If you already have eCheckPost running, deactivate it by clicking on the eCheckPost tray icon and under Local Controls select Deactivate.
    2. Double-Click eCheckPostInstaller.exe and follow the installation steps. (eCheckPostInstaller.exe can be obtained from http://mybusiness.tataindicombroadband.com/Mybusinessv3 in using the Re-download link from under My Details).


  13. I tried to install eCheckPost and it says I must be an administrator?

    You must have Administrator privileges to install eCheckPost on your computer. You will need to log out of Windows and log back in as Administrator or a user with Administrative privileges.


  14. No Internet after installing eCheckPost?

    One of the main causes for no Internet connectivity is that the firewall, anti-virus and/or anti-spyware programs installed on your laptop or PC interrupted the eCheckPost installation. One of the first troubleshooting steps that can be taken is to uninstall and reinstall eCheckPost, making sure all the firewall, anti-virus and anti-spyware programs are disabled during install.
    You may also try the following steps:
    1. Check if your network cable is plugged in.
    2. Turn filtering off, by selecting Filtering Enabled! Select to Disable option from eCheckPost tray menu.
    3. If Internet is still not working, deactivate the product by selecting Deactivate from Administration Options in the eCheckPost tray menu.
    4. If the Internet is still not working, restart your computer.
    5. If everything else fails, contact customerservice@tatacommunications.com

  15. Will eCheckPost slow my Internet access down?

    Because eCheckPost works based on the Secure Classification Nodes situated in-the-cloud, and because all resource-intensive processing takes place in-the-cloud, users should not experience a noticeable effect on their Internet speed due to eCheckPost. But if you do experience a significant lag in performance after installing eCheckPost, it may be because of the following:-
    1. You did not disable your Firewall and/or other Anti-Virus/Anti-Malware solution/s before your eCheckPost installation. In this case, uninstall eCheckPost (see the User Guide) and re-install after disabling all such applications.
    2. You may have other Internet filtering programs installed – these may be conflicting with eCheckPost. In this case, you should uninstall them.


  16. Does eCheckPost limit computer time or only Internet time?

    eCheckPost only controls users Internet activity, therefore it can only limit time a user can spend on Internet. It is not related to computer use.


  17. How do I log in to eCheckPost?

    1. Click on the eCheckPost tray icon and select Filter Settings.
    2. Log in using your admin password.

  18. How do I know if eCheckPost is working properly?

    1. Click on the eCheckPost tray icon and under Local Status select View Local Live Reporting.

    2. When you start browsing Internet, you should see the dialog box populate with the websites you browse.

  19. How do I check on Internet activity from a remote location?

    1. Click on the eCheckPost tray icon.

    2. Select Filter Settings.

    3. Log in using your administration password.

    4. Click on Control under Monitoring and turn Monitoring on for the desired time period.

    5. You can also view reports in graphical form under Reports.


  20. Can eCheckPost be easily bypassed or removed?

    eCheckPost can only be disabled by a person with Administrator access. It is important that administrators keep usernames and passwords secure for this reason.

    1. To bypass eCheckPost, turn filtering off, by selecting Filtering Enabled! Select to Disable option from eCheckPost tray menu. All Internet traffic will be bypassed using this option, but eCheckPost will continue to run and perform its background operations.
    2. To completely stop eCheckPost deactivate it by clicking on the eCheckPost tray icon and under Local Controls select Deactivate

  21. Is it possible for employees to turn eCheckPost off or otherwise disable it?

    When you download eCheckPost, you will be asked to create a password. Only someone with the correct password can turn eCheckPost off. It is recommended that administrators keep their passwords safe and secure.


  22. How do I configure different filtering settings for different users or computers?

    For detailed instructions please refer to your eCheckPost User Guide


  23. How do I check the category of a website?
    1. Click on the eCheckPost tray icon and under Local Status select View Local Live Reporting.

    2. The fifth column displays the category of the URLs browsed.


  24. How do I allow a site that is blocked?
    1. When you receive a eCheckPost Blockpage, Click on the Bypass link.

    2. Provide the administration credentials and click on the Bypass button. You should be directed to the website.

  25. How do I block or allow a specific website?
    To block or allow specific websites, use Custom URLs from eCheckPost profile management. For detailed instructions please refer to your eCheckPost User Guide

  26. I can’t see pictures on an allowed website?
    It is common for certain websites to host content, including pictures, from other websites. In these cases, some pictures may either be blocked due to their content (for example, they may be adult pictures), or they may be blocked because they come from a website that is blocked.

  27. What if eCheckPost blocks a website that I don’t want it to block?
    1. You can add that website to Custom URLs for your profile and mark it as allowed.

    2. You can also temporarily bypass the website by using the bypass link on the Blockpage.


  28. How do I switch between eCheckPost users?
    There are two ways to switch between users:.
    1. Click on the eCheckPost tray icon and select Log in/Logout.
    2. Select a username and enter password.
    3. Click on the Login button.

    Or, if you have “Windows User Integration” enabled you can switch between users by following these steps
    1. Log out from Windows using Start Menu and the selecting Log Off.
    2. Log in as the eCheckPost user you wish to change to.

  29. When I access some menu options, the eCheckPost tray icon prompts me for a username and password. Which username and password should I supply?

    Some menu options in eCheckPost require the administrator username and password, so that individuals cannot bypass eCheckPost filtering by any means.

    By default, eCheckPost creates a user called “admin” which you can use to log in along with the password which you supplied during the download process.

    You can also create administrator users from eCheckPost profile management. For step by step instructions for this process go to http://www.contentkeeperExpress.com/user-guide/#webadmin.

  30. How do I reset my eCheckPost password?
    You can change your eCheckPost password via the web-based management interface, after logging in at mybusiness.tataindicombroadband.com, by following these steps:

    1. Click on “People” to begin
    2. You should be presented with a page that allows you to either change the account settings or the password
    3. Enter new password, confirm it and then click “Change Password"

  31. How do I override filtering settings for a time period?

    In order to override filter settings, you need to have administration credentials. If you do not, then you cannot circumvent filtering

    For users with credentials, they can circumvent filtering for a certain time period by selecting “Bypass” when they receive a blockpage. They will be prompted for their credentials and then given the option of bypassing filtering for a specific time period.

  32. How do I set time limitations on Web browsing?

    You can set browsing time limitations for groups of users or individuals through the “Filtering Settings” menu in the Web-based interface. You can change Time Settings in the Default filtering profile by clicking on the “Time Settings” option and configuring the time limitations, or you can create your own groups and apply different Time Settings to different users.

  33. Will eCheckPost be able to detect when Time Tampering has occurred? For example, when someone is trying to circumvent Time Controls put in place??

    eCheckPost utilizes a technology that is independent of the system clock. Therefore, any attempt by a user to circumvent Time Controls using the system clock will not affect the Time Controls settings in eCheckPost.

  34. How do I enable Windows username integration?
    1. Right click the eCheckPost icon on the taskbar.

    2. Under “Local Controls”, select “Configuration”.

    3. Select the “Windows Users” tab and check the “Integrate Windows Users” icon.


 
             
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