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FAQ's

Save your organization time, reduce travel expenses and deliver polished online presentations with integrated audio.


GENERAL
  1. What is Collabrix Web Conferencing?

  2. What are the services offered by Collabrix?

  3. Is Collabrix Secure and Private?

  4. Is Collabrix Scalable?

  5. What are the System Requirements?

  6. What amount of bandwidth is required to run Collabrix?

  7. What are “Resources” displayed in the Collabrix Command Center?

  8. What is the difference between Collabrix and the MSN Messenger?

  9. What is the difference between the Collabrix IM component and public IM products, like MSN and AOL?

  10. What is the difference between Collabrix and other collaboration products like eRoom?

  11. What is the difference between Collabrix and other EIM products like Bantu and Wired Red?
  1. What is Collabrix Web Conferencing?

    1. A real-time, fully interactive, ad hoc, highly secure collaboration environment
    2. A sales presentation tool
    3. A just-in-time support tool
    4. A business meeting concierge

  2. What are the services offered by Collabrix?

    Collabrix delivers the five crucial services required for a successful web-conference connecting remotely located participants:
    1. Desktop Sharing and Viewing
    2. Speech, via Voice over IP (VoIP)
    3. Desktop Annotation
    4. File Sharing
    5. Recording/Playback

  3. Is Collabrix Secure and Private?

    Collabrix delivers these services while providing the industry’s highest levels of security and privacy:
    1. Firewall friendly while keeping out intruders.
    2. Users are in control—they must explicitly grant permission to share control, documents, files and other resources.
    3. State-of-the-art 192-bit ‘TwoFish’ encryption of all data streams eliminates unauthorized access and snooping.
    4. Many other features to protect your privacy and security.

  4. Is Collabrix Scalable?

    Collabrix is highly robust and scalable enough to meet all your business needs.

    1. Do you want to have a private meeting with your 3 closest colleagues? No problem.
    2. Do you want to make a sales or training presentation to 20 clients? No problem.
    3. Do you want to unveil your new business strategy to your 200 field agents? No problem!

  5. What are the System Requirements?

    1. Windows 9X/2000/XP
    2. 32 MB of RAM
    3. 10 MB of available hard disk space
    4. Microsoft Internet Explorer 5.0 or greater

  6. What amount of bandwidth is required to run Collabrix?

    At present, Collabrix has been tested over a 28K dial-up connection and operates without a significant loss or performance at this connection speed.

  7. What are “Resources” displayed in the Collabrix Command Center?

    "Resources" are knowledge categories and topics. Once they are created, each category under resources will be managed by specific people. Collabrix users may access that Resource in a particular area without knowing in advance who that person would be. Collabrix takes care of routing the requests

  8. What is the difference between Collabrix and the MSN Messenger?

    There are many differences, but the main points are: - MSN is only secure when you use it behind your firewall. It is not secure once it moves outside to remote employees, vendors or customers. Collabrix is always secure everywhere. Collaboration transcriptions help to improve efficiency and may be required to satisfy regulatory requirements. MSN does not have any kind of resource navigation. Only Collabrix offers the full spectrum of collaboration - from instant messaging to application sharing - in a single product.

  9. What is the difference between the Collabrix IM component and public IM products, like MSN and AOL?

    Public IM products are peer-to-peer architecture. They use a server to deliver presence awareness - who's available - but the moment a conversation is started, the conversation is direct between the users. The conversation does not pass through a server, and therefore no transcript is captured. None of the public IM products are secure; meaning anyone with one of at least a dozen free tools can eavesdrop on conversations. None of the consumer-based products allow users to create ad-hoc teams - a natural occurrence of the way people work. None of the consumer products are permission-based. The Collabrix IM component does not allow you to add an IM contact to your list/teams unless the other person grants permission.

  10. What is the difference between Collabrix and other collaboration products like eRoom?

    Collabrix's power comes from its flexibility, and ability to fit within existing workflows. Many products, like eRoom, require you to set up conference rooms in advance, then preschedule meetings. Many also require you to change the way you do business, by requiring the use of their project management software. This increases cost, reduces productivity, lengthens the implementation time, and hence the ROI. Collabrix is different. Meetings can happen instantaneously, with any number of people, without any planning. Collabrix sits on top of your existing work processes, and simply lets you do electronically what you could only do in person before.

  11. What is the difference between Collabrix and other EIM products like Bantu and Wired Red?

    Other EIM products only address the instant messaging component. Most do not offer users the opportunity to grow into stronger collaborative groups because they do not have application sharing. Only Collabrix offers server-based application sharing, which is the lowest bandwidth alternative.

SUBSCRIPTION
  1. How do I subscribe?

  2. How do I create users?

  3. How do I recharge my Account? How do I allocate the amount?

  4. How am I billed for the web conference?

  5. My talktime is over. What do I do?

  6. How many people can participate in the conference?

  7. What is minimum balance required?

  8. Can I swap between accounts after allocating talktime?

  9. Where can I access HELP in detail?
  1. How do I subscribe?

    Can be subscribed in following steps:

    1. Select user plan ( 1 / 3 / 5 / 10.....50 users)
    2. Buy recharge coupons
    3. Make Payment
    4. Manage - To start using Collabrix, the subscriber needs to create users (i.e. usernames) & allocate talktime from the recharge coupons purchased
    5. Download – Each user created will receive a ‘welcome email’ with a link to download the client. The client can also be downloaded from here.

  2. How do I create users?

    All users created will be able to initiate a conference and invite any number of participants.
    To create users your account, simply login to the business portal and click on ‘Manage my services’. Under Collabrix subscription you can manage your account, add/delete users, recharge your account or allocate conference talktime to users

  3. How do I recharge my Account? How do I allocate the amount?

    To recharge your account, simply login to the business portal and click on ‘Manage my services’. Under Collabrix subscription you can manage your account, add/delete users, recharge your account or allocate conference talktime to users

  4. How am I billed for the web conference?

    The initiator will be billed for the conference at Rs.14/min.
    E.g. If a 10 mins conference involves 3 users, a total of 30 mins will be debited from the user’s account.
    10 mins x 3 users = 30 mins AND 30mins x Rs.16/min = Rs.420

  5. My talktime is over. What do I do?

    Log on to the business portal, click on ‘Manage my Services’ and buy recharge coupons.

  6. How many people can participate in the conference?

    Any number of people can be invited to participate in the conference

  7. What is minimum balance required?

    There is no minimum balance required to start the conference. The conference will terminate once all minutes / balance are exhausted.

  8. Can I swap between accounts after allocating talktime?

    Yes. Amount once allocated to a user can be transferred to any other user by clicking on ‘edit amount’ in ‘Manage my Services’

  9. Where can I access HELP in detail?

    HELP can be accessed from the client toolbar. The Quick User Guide can be checked on the website.
TECHNICAL
  1. Can I enable the Collabrix Instant Messenger to auto-launch and/or auto-login?

  2. Can you send messages to someone without first starting an IM conference?

  3. Do any of the Collabrix installations require a reboot?

  4. How is load balancing accomplished with Collabrix?

  5. If the Collabrix client is installed on a laptop that is used outside of the company firewall, is it a simple matter of opening port 443 to the internal CBX servers to provide Internet access to Collabrix or is there more that must be considered?

  6. What should I do if I have issues with the CBX Server?

  7. How does Collabrix handle firewalls?
  1. Can I enable the Collabrix Instant Messenger to auto-launch and/or auto-login?

    During installation, a checkbox for ‘Sign-in when Windows starts' may be enabled to run Collabrix when a user logs into Windows. This setting may also be enabled/disabled when using the Collabrix Instant Messenger client by selecting the 'Sign-in when Windows starts' option on Options tab of the Options command on the Tools menu In addition, the Collabrix Sign-in dialog has a checkbox that allows Collabrix to remember your password for the next time you sign-in.

  2. Can you send messages to someone without first starting an IM conference?

    You can send email messages to your Collabrix contacts that are "Offline". One of the server-side components installed is the Collabrix Mail Service (CMS). Essentially, the CMS is a SMTP Client that forwards email messages. The CMS provides a SQL based mailer application for use on Collabrix Broadcast Exchange Server clusters. This service monitors a mail queue for new outbound email, and sends it via MIME encoded SMTP to an SMTP mail relay server.

  3. Do any of the Collabrix installations require a reboot?

    No, unless the setup program encounters locked components that it needs to update to complete the installation process. 1) Collabrix could be running while trying to reinstall or update Collabrix - Windows installer service will report that you need to close Collabrix to prevent a reboot. 2) A reboot is required if any locked files (or files that are in use) which need to be updated are encountered such as shared components. If it is not possible to stop the process that has the files locked, the machine will require a reboot in order to update these files.

  4. How is load balancing accomplished with Collabrix?

    Collabrix Load Balancing is handled automatically by the Collabrix Servers. When a Collabrix Broadcast Exchange (CBX) server is installed, it is configured to point to a given Collabrix Database in either MSDE or SQL Server. Each CBX server registers it's presence in the database. In this way, all CBX servers can discover one-another with little or no administrator intervention. As each CBX server comes online, it registers itself with the database, and then establishes a direct connection to each other CBX server sharing the same database.

  5. If the Collabrix client is installed on a laptop that is used outside of the company firewall, is it a simple matter of opening port 443 to the internal CBX servers to provide Internet access to Collabrix or is there more that must be considered?

    The Collabrix client needs to be able to establish a TCP connection between the client machine and the Collabrix CBX server on whatever port it is configured to listen for inbound connections. We have found that 443 is a good port because the protocol is SSL (though it is not HTTPS), and most firewalls pass this traffic without performing packet inspection. Note: Currently the Collabrix client does not support establishing an outbound connection through a Proxy server, however in most cases; the proxy client can be configured to support this.

  6. What should I do if I have issues with the CBX Server?

    Using Notepad, locate and open the file 'CBXServer.log' in the CBLOG folder in the CBX installation directory. This file contains recent CBX Server events, with the most recent listed on top. Additionally, you may view the file 'CBXSER~1.log' (also located in the CBLOG folder) to view events for troubleshooting issues while installing the CBX Server.

  7. How does Collabrix handle firewalls? 

    If the CBX Server is located behind your firewall, but the Collabrix client is not, the firewall must then be configured to allow traffic on the ‘Listening Port’ specified during installation of the CBX server. 443 is a good port because SSL uses this port and most firewalls pass this traffic without performing packet inspection.


 
             
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