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FAQ's


Professionalize your business communication by having domain customized E-mail ID.
Managing Email Addresses
  1. Do I need to contact the service provider to add/delete/edit email user accounts?

  2. Adding a New Email Address

  3. Listing all Email addresses

  4. Email Forwards/Aliases

  5. Auto-responders
  1. Do I need to contact the service provider to add/delete/edit email user accounts?

    No, you can manage services from "Manage Services" page.
  2. Adding a New Email Address:
    Follow the procedure outlined below to add a new email address:
    1. Login to the “Manage Your Services”
    2. Go to Email Addresses > Add
    3. Here, enter the name for the Email Address that you wish to create.
    4. Now, you can create a mailbox where all the mails being sent to this new email address would be stored. Provide a name for the Email Box and a suitable password.
    5. While creating a new email address, you can also setup other parameters for it. You can choose to: Setup a mailbox to
      1. Store all mail, or
      2. Forward all mail sent to non-existent addresses on your domain name to another local or remote email address, or
      3. Bounce all mail sent to non-existent addresses on your domain name back to the sender, or
      4. Silently delete all such email.
    6. To do these, select the check box adjacent to the respective options, and define your preferences for these.
    7. Once you have completed the setup, click the Submit button.
  1. Listing all Email addresses:

    You can view a detailed list of all email addresses that you have created using your Email Hosting service, from the Email management interface within your Control Panel:
    1. Login to the Email management interface.
    2. Go to Email Addresses -> List.
  1. Email Forwards/Aliases:
    1. Login to “Manage Your Services”.
    2. Click on ‘Manage’ link against the domain name for which you have subscribed to business mail. This will open a new window
    3. Go to Email Addresses -> Add.
    4. Here, enter the name for the Email Address that you wish to create.
    5. Select the Define Email Forwards checkbox.
    6. Decide whether you wish to forward emails coming to this email address to a local email address or a remote one:

    7. Local Email Address: If you have created another Email Box for this domain name previously, then this would appear in the left hand box. Select one or more of these Email Boxes and move these to the right hand box, to receive a copy each of all mails sent to your forwarded email address.

      Example:
      If your domain name is yourcompany.com and you want to forward sales@yourcompany.com to info@yourcompany.com, then info is a local email address for your domain name.
    1. Remote Email Address: You can choose to forward emails to one or more external email addresses (on a different domain name) by specifying each one of these on separate lines in the provided text box.

      Example:
      If your domain name is yourcompany.com and you want to forward a copy of all mails received by sales@yourcompany.com to yourcompany@yahoo.com and yourcompany@hotmail.com, then you would enter both the latter email addresses on separate lines in the provided text box.
    1. Furthermore, you can set wild-card forwards by clicking the Define Wild-Carded Destinations button under Advanced Email Forward Options section. Mention one or more domain names on separate lines and click the Save button.

      Example:
      If your domain name is yourcompany.com and you want to forward a copy of all mails received by sales@yourcompany.com to sales@somename.com and sales@someothername.com, then you can set a wild-carded destination by mentioning somename.com and someothername.com in the box provided. Note that the email box sales is common in both the source domain name (yourcompany.com) and the destination domain names (somename.com, someothername.com).
    1. Click the Submit button to save your settings.
  1. Auto-responders

    1. Login to “Manage Your Services”.
    2. Click on ‘Manage’ link against the domain name for which you have subscribed to business mail. This will open a new window
    3. Click the List Email Addresses button.
    4. Click the email address for which you wish to set the auto-responder.
    5. Click the Modify Settings button.
    6. Select the checkbox for Auto-responder.
    7. Click the Compose Message button
    8. Provide the Subject and Message for the auto-responder and select the Message Format.
    9. Click the Save button.
    10. In the Auto Responder Status drop-down menu, choose Enable the Auto Responder.
    11. Select the Quote original message in the auto-reply? checkbox, if desired.
    12. Advanced auto-responder options can be set by clicking the Set Advanced Options button:
      1. Maximum replies to be sent per sender: The maximum number of auto-responders to be sent to each sender
      2. No of days to suppress emailbot: Duration post which the email bot is re-initialized
      Example:
      If Maximum replies to be sent per sender is set to 2 and No of days to suppress emailbot to 2, then maximum 2 auto-responders are sent to each sender over a period of 2 days. Post this, the email bot is re-initialized and again, a maximum 2 auto-responders are sent to each sender over the next 2 days and so on.
  1. Disable Auto Responder automatically:

    1. Never: To be selected if you do not wish to have the auto-responder disabled automatically.
    2. Select Date: Choose a date and the auto-responder will get disabled automatically on this date.

    3. Click the Save button to save the advance options
    4. Click the Save Changes button

  2. Catchall Account:
    A catchall is an account that receives messages sent to non-existent email addresses at your domain name. For example, if someone sends a mail to mgmt@yourdomainname.com, and the account didn't actually exist, your catchall would receive this message. A catchall email address can ensure that genuine and possibly important communication intended for you is NEVER missed.

    The catchall account could be configured to:
    1. Store all incoming messages (mailbox)
    2. Forward all incoming messages to one or more email addresses
    3. Send a customized auto-response
    4. Bounce all incoming messages
    5. Silently delete all incoming messages without a bounce
    6. Suspending/Unsuspending an Email address

      Follow the process outlined below to configure the catchall account for emails on your domain name:
    1. Login to “Manage Your Services”
    2. Click on ‘Manage’ link against the domain name for which you have subscribed to business mail. This will open a new window
    3. Go to Email Addresses -> Catchall Account.
    4. Your catchall account bears the name default@<your primary domain name> (e.g., default@mydomain.com, default@domain.net etc.). For this account, you can either:
    5. Setup a mailbox to store all mail, or
    6. Forward all mail sent to non-existent addresses on your domain name to another local or remote email address, or
    7. Bounce all mail sent to non-existent addresses on your domain name back to the sender, or
    8. Silently delete all such email.
    9. Select the check box before the respective options, and define your preferences for these.
    10. Once you have completed all the necessary settings, click the Save Changes button.
 
 
             
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