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FAQ's


Professionalize your business communication by having domain customized E-mail ID.
Configuration
  1. How do I configure my business mail?

  2. What are my are my POP and IMAP and SMTP records

  3. How do I Configure Email Clients to send/receive Email?
    • Microsoft Outlook 2003
    • Outlook Express
    • Mozilla Thunderbird
    • Eudora
    • Entourage 2004
  1. How do I configure my business mail?
    Configuring Business mail just requires adding two records in your Domain Control Panel.

    • CName Records: With business mail you can personalize your URL where you and your employees would like to access your business mails from.
      Example: http://mail.yourdomain.com

    • MX records: These are records which map your domain name to the business mail
    To configure the said records
    o Login and click on “Manage Your Services”
    o Click on ‘Manage’ against your domain name for which you have subscribed business mail
    o Click relevant button (Add MX records/ Add CName) and follow instructions

  2. What are my are my POP and IMAP and SMTP records

    With business mail you get a customized POP, IMAP and SMTP records
    The details are unique as per user and said is mailed at to you after your subscription process.

    In case if you have missed your email please get in contact with us from http://mybusiness.tataindicombroadband.com/Support.aspx

  3. How do I Configure Email Clients to send/receive Email?

    Please click on the client which you intend to configure your email on

    • Microsoft Outlook 2003
    • Outlook Express
    • Mozilla Thunderbird
    • Eudora
    • Entourage 2004

Note

Usually, the port used for the Outgoing Mail Server/SMTP Service is 25. However, there might be a situation where your ISP might be blocking the use of port 25 for SMTP service. Many ISPs block port 25 in order to minimize the amount of spam sent using their network. If you are facing issues sending mails using the default port 25, you can confirm with your ISP whether port 25 is indeed blocked by them.

To circumvent this, we allow you to use an alternate port 2525 for sending mails if port 25 is blocked.

Microsoft Outlook 2003
  1. In Microsoft Outlook 2003, on the Tools menu, click E-mail Accounts.
  2.  

  3. Select View or change existing email accounts and click Next.

  4. Select the email account you wish to modify and click Change.

  5. In the Internet E-mail Settings section, click More Settings.

  6. Under the Advanced tab, replace the default port number 25 with the alternate port number 2525 in the field provided for Outgoing server (SMTP).

  7. Click OKNext and then Finish to save the changes.

Outlook Express

Follow the steps detailed below to use Microsoft Outlook Express 6.0 to send/receive emails from your Email account:

  1. Start Outlook Express 6.0. On the Tools menu, click Accounts.

  2. In the Internet Accounts dialog box, click Add, and then click Mail.

  3. In the Display name box, type the name that you want others to see when you send a message, and then clickNext.

  4. In the E-mail address box, type the e-mail address for the account that you are using (for example, user@yourdomainname.com), and then click Next.

  5. Under E-mail Server Names, click the appropriate incoming e-mail server type (Post Office Protocol version 3 [POP3] is the default type).

  6. Incase you selected POP3 as the incoming mail server in the above step, enter the Incoming mail server as pop.yourdomainname.com. If you selected IMAP as the incoming mail server, then the mail server you need to use is imap.yourdomainname.com. The SMTP server address in any case will be entered as smtp.yourdomainname.com. Once this is done, click Next.

  7. Type your complete email address and password in the Account name and Password boxes respectively and then click Next.

  8. The next window that you see reads "Congratulations, you have successfully entered all of the information required to set up your account." To save these settings, click Finish.

  9. Now again open the Internet Accounts dialog box referring to steps 1 and 2. In the Mail view, you will see the Account you have just added. Now you need to click Properties.

  10. Under the Servers tab, you need to check the checkbox My server requires authentication placed under Outgoing Mail Server. Once this is done, click Apply and close the Internet Accounts dialog box.

  11. Now under Send/Receive button, click on Send and Receive All and the mails will be download and visible when you click on Inbox which is located in the List of Local Folders as shown below.

  12. In Outlook Express, on the Tools menu, click Accounts.

  13. Select the email account you wish to modify and click Properties.

  14. Under the Advanced tab, replace the default port number 25 with the alternate port number 2525 in the field provided for Outgoing mail (SMTP).

  15. Click OK and then Close to save the changes.

Mozilla

Follow the steps detailed below to use Mozilla Thunderbird to send/receive emails:

  1. Start Mozilla Thunderbird. On the File menu, click New -> Account.

  2. In the Account Wizard dialog box, select Email account and then click Next.

  3. In the Your Name box, type the name that you want others to see when you send a message, and your complete email address of the type user@yourdomainname.com in the Email Address field and then click Next.

  4. In this dialog box, select the type of incoming server (POP or IMAP) as per your choice. Incase you choose POP, you need to enable the Use Global Inbox checkbox as shown below.

    If you choose IMAP, the Use Global Inbox checkbox will automatically disappear.

  5. Enter the Incoming Server as pop.yourdomainname.com if you selected POP in the above step and imap.yourdomainname.com if you selected IMAP.

    The Outgoing Server address in any case will be entered as smtp.yourdomainname.com. Once this is done, clickNext.

  6. In the Incoming User Name field, enter your complete email address of the type user@yourdomainname.com.

  7. In the Account Name field,you can enter any name via which you would like to refer this mailbox (Sales, Support, etc.) Once this is entered, click Next.

  8. The Congratulations! dialog box should appear next. You can select the Download messages now checkbox and click Finish.

    Your messages will start downloading and will be visible in Local Folders under Inbox by default.

 

Eudora

Follow the steps detailed below to use Eudora to send/receive mails:

  1. Start Eudora and on the Tools menu, click Options.

  2. Under the Getting Started section, type the name that you want others to see when you send a message, in theReal name field. In Email address, type in your email address which should be of type user@yourdomainname.com. You need to mention the Mail Server (Incoming) as pop.yourdomainname.com or imap.yourdomainname.com depending upon the type of account (POP or IMAP) you wish to set up. Mention your complete email address in theUser Name field. The SMTP Server (Outgoing) address in any case will be entered as smtp.yourdomainname.com. Check the Allow authentication checkbox.

  3. Select POP or IMAP under the Incoming Mail section according to the server you have specified in the previous section. Then click OK.

  4. Under the File menu, click on Check Mail and provide the password for your email account to download the messages.

  1. Close the Eudora client.

  2. Locate the directory in your computer where Eudora is installed. The directory path would be something like C:\Program Files\Qualcomm\Eudora.

  3. This directory has a folder named extrastuff, which has a file esoteric.epi.

  4. Drag this file into the main Eudora directory.

  5. Start Eudora and on the Tools menu, click Options.

  6. Under the Ports option, enter the alternate port number 2525 in the field provided for SMTP Port.

  7. Click OK to save the changes.

Entourage

Follow the steps detailed below to use Entourage 2004 to send/receive emails:

  • Start Entourage. Click Tools -> Accounts.

  • In the Accounts window, click New.

  • The Account Setup Assistant will start. Click the Configure account manually button.

  • In the New Account dialog box, select the Account type as POP or IMAP as per your choice.

  • Provide the relevant information in the following fields:

    • Account name: you can enter any name via which you would like to refer this mailbox (Sales, Support, etc.)

    • Name: the name that you want others to see when you send a message

    • E-mail address: your email address such as user@yourdomainname.com

    • Account ID: your email address such as user@yourdomainname.com

    • POP/IMAP Server(Incoming Server): pop.yourdomainname.com if you choose POP and imap.yourdomainname.com if you choose IMAP

    • Password: password for your email account

    • SMTP server: smtp.yourdomainname.com

  • Then, click the Click here for advanced sending options button under Sending mail section.

  • Select the checkbox labeled SMTP server requires authentication and set authentication to Use same settings as receiving mail server.

  • Click OK in the Edit Account window and then close the Accounts window to save your settings. Your account is now configured to send and receive mails.

Note

Usually, the port used for the Outgoing Mail Server/SMTP Service is 25. However, there might be a situation where your ISP might be blocking the use of port 25 for SMTP service. Many ISPs block port 25 in order to minimize the amount of spam sent using their network. If you are facing issues sending mails using the default port 25, you can confirm with your ISP whether port 25 is indeed blocked by them.

To circumvent this, We allow you to use an alternate port 2525 for sending mails if port 25 is blocked:

  1. In Entourage, in the Tools menu, click Accounts.

  2. In the Accounts window, the email account configured is listed. Select the account and click Edit.

  3. This will bring up the Edit Account window.

  4. Click the Click here for advanced sending options button under Sending mail section.

  5. In the Override default SMTP port field, replace the default port number 25 with the alternate port number 2525.

  6. Click OK in the Edit Account window to save the changes.


 
             
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