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FAQ's



Protect Your Servers!

Secure your servers with Server Security Shield.

Before Installation

  1. Does Server Security work with other antivirus or anti-spyware software installed on my computer?
  2. Which version of the Windows operating system do I have?
  3. Are two antivirus programs better than one?
  4. How do I remove antivirus software of other vendors from my computer?
  1. Does Server Security work with other antivirus or anti-spyware software installed on my computer?

    No. You cannot have two antivirus solutions from different vendors installed on your Server. You must remove any other antivirus or firewall software before installing SERVER Security. SERVER Security will automatically detect and remove your old antivirus software (but only software from the largest security software vendors will be removed) during the installation.

  2. Which version of the Windows operating system do I have?

    To check your Windows operating system version, do as follows:
    1. Click the Start button.
    2. Select Control Panel.
    3. Select the Performance and Maintenance category. Note: This step might not be necessary in all computers.
    4. Double-click System. The System Properties window opens.
    5. Under the General tab you can see your Windows operating system version: Which operating systems does the product support?

    Server Security currently supports the following operating systems: Windows 2000 Server, Windows Server 2003

  3. Are two antivirus programs better than one?

    No. It is best to have one good antivirus program. An antivirus program needs to open a file to scan it. If another antivirus program is trying to open the same file at the same time, it has to wait for the file to become free. This might cause problems, such as programs not starting correctly to system crashes.

  4. How do I remove antivirus software of other vendors from my computer?

    Before installing Server Security, you must remove any other antivirus software.
    Generally, the proper way to uninstall or remove a program or application from your computer is to follow the standard procedure: Click Start, and then Control Panel, and finally double-click Add or Remove Programs. If the program cannot be uninstalled through the Add or Remove Programs dialog, contact the vendor of the software for support and possibly ask for a removal tool.

Installation

  1. What are the system requirements?
  2. How do I know that the software is properly installed and running?
  3. How do I install Server Security?
  4. How do I uninstall Server Security?
  5. After I installed the software and re-booted, the computer seems to freeze and does not react. What can I do?
  6. Why is the first Server Security installation package so large?
  7. I installed/upgraded Server Security but cannot see the product icon on the system tray. What should I do?
  8. Why does my computer appear to be slower than before the installation?
  1. What are the system requirements?

    Recommended hardwar
    • Processor: Intel Pentium III 1Gz or higher
    • Memory: 1 GB
    • Operating System: Microsoft Windows 2000 Server, Windows Server 2003
    • Disk space: 800MB free HD space
    • Display: 16-bit or more (65000 colors)
    • Internet Connection: An Internet connection is required in order to validate your subscription and receive updates
    • Browser: Internet Explorer 6.0 or newer

  2. How do I know that the software is properly installed and running?

    Please check the Server Security icon displayed on your Windows system tray in the bottom right corner of your screen. If the product installation is still ongoing you can see an indication above the icon. In case of product malfunction or out-of-date databases, the icon will change accordingly.

  3. How do I install Server Security?

    To install the software, you need either the product CD or a downloaded version of the software, a valid product license key, and an Internet connection. Please refer the user guide for a step by step installation.

  4. How do I uninstall Server Security?

    To uninstall Server Security, do the following:
    1. Click Start, and then Control Panel, and finally double-click Add or Remove Programs.
    2. Scroll down to your Server Security program and click Change/Remove.
    3. Once you are asked to restart your computer, restart it.

  5. After I installed the software and re-booted, the computer seems to freeze and does not react. What can I do?

    You most likely installed the software on top of an existing antivirus application, which was not automatically removed by the system during the installation. You will need to reset the computer and start the system in Safe Mode. Reboot computer. After a few seconds the system will ask you whether or not to go into the booting options by pushing a function button. Once in the Safe Mode, you will need to uninstall the old antivirus application by clicking Start, and then Control Panel, and finally by double-clicking ‘Add or Remove Programs’.

  6. Why is the first Server Security installation package so large?

    The first package contains the whole solution download. The next updates will be significantly smaller.

  7. I installed/upgraded Server Security but cannot see the product icon on the system tray. What should I do?

    It is possible that the download process of the software package was not completed. As a result, some of the necessary Server Security components have not yet been installed. You will need an active Internet connection to proceed with the remaining download before finalizing the installation.

  8. Why does my computer appear to be slower than before the installation?

    Your Server Security will take a small portion of free resources from your computer. This might cause a minor slowdown of your computer. However, Server Security will not affect your everyday use.

Subscription and Registration

  1. I have registered my subscription of Server Security but cannot install it. Why is this?
  2. I formatted my hard drive. Do I need to register my product again?
  3. Can I install the software on multiple computers or partitions?
  1. I have registered my subscription of Server Security but cannot install it. Why is this?

    The most frequent reasons preventing the installation can be:
    • You still have other antivirus or firewall software installed on your computer. Please remove this software manually before installing Server Security.
    • Your Server might be infected with a virus, which prevents the installation of Server Security. To check your Server for viruses, go to the URL http://support.f-secure.com/enu/home/ols.shtml. Use the Online Scanner to scan your Server for possible virus infections and remove them.

  2. I formatted my hard drive. Do I need to register my product again?

    No, you do not need to register your product again. If you still have your product license key (xxxx-xxxx-xxxx-xxxx-xxxx), you can reinstall Server Security and use the same key.
    Sign in to the account and visit the management portal. Click on ‘remove license from this computer’ against the name where Server Security was previously installed. Once done, the application can be re-installed on the same Server

  3. Can I install the software on multiple computers or partitions?

    The software will work on the same number of users/licenses selected at the time of subscription. You can upgrade the same license key for multiple computers.

Virus Issues

  1. Should I manually scan my hard disks on a daily basis?
  2. How do I update the (virus definitions) database of Server Security?
  3. The Virus & Spy Protection manual scanning is very slow or does not finish at all. What should I do?
  4. How can I exclude an object from real-time or manual scanning?
  1. Should I manually scan my hard disks on a daily basis?

    No, this is not necessary. The Virus & Spy Protection includes real-time scanning, which means that your system is scanned for viruses in real time. You can scan manually for viruses by defining a 'Scheduled Scanning' routine. To do this, open the 'Advanced' settings of the Virus & Spy Protection, go to 'Scheduled Scanning' and define the scanning routine. Make sure that the 'Enable scheduled scanning' check box is selected.

  2. How do I update the (virus definitions) database of Server Security?

    Server Security automatically updates itself. No user interaction is needed. If you are using a modem, automatic updates are performed every time you connect to the Internet. If you have a broadband connection, updates are checked once per hour. To manually check for new updates, click the ‘Check Now’ link on the ’Automatic Updates’ pane.

  3. The Virus & Spy Protection manual scanning is very slow or does not finish at all. What should I do?

    This can occur if you are running other operations on your Server at the same time. Other operations could be maintenance programs. Please stop running other software activities if you want the scanning to go faster.

  4. How can I exclude an object from real-time or manual scanning?

    To exclude a file or folder from the real-time or manual scanning, do the following:
    1. Open Server Security.
    2. Click the Virus & Spy Protection tab and then 'Advanced...'. The Advanced dialog appears.
    3. Click either 'Real-time Scanning' or 'Manual scanning' on the menu list.
    4. Click the 'Exclusions...' button. The Exclude From Scanning dialog appears.
    5. Click the 'Objects' tab.
      1. Select the 'Exclude Objects (files, folders, ...)' checkbox.
      2. Click the 'Add' button and browse to the file/folder you want to exclude.
      3. Click 'OK' to confirm your selection. You can now close the dialog windows.
    6. Click the 'File Types' tab.
      1. Select the 'Exclude files with the extensions' tab.
      2. Enter the filename extension(s) that you want to exclude from the scanning in the text field and click the 'Add' button.
      3. Click 'OK' to confirm your selection. You can now close the dialog windows.
        The object you have selected and all its contents will be excluded from real-time and manual scans until you remove it from the Exclusions list.

Spyware Issues

  1. What is spyware?
  2. Is my computer protected against spyware with Server Security?
  3. An application stopped working after I removed spyware form my computer. What can I do?
  4. Every time I scan the computer, I find lots of spyware. Why is this?
  1. What is spyware?

    Spyware is software that can record and send through Internet your keystrokes, history, passwords, and other confidential and private information. Spyware is often sold as a spouse monitor, child monitor, surveillance tool, or simply as a tool to spy on users to gain unauthorized access.

  2. Is my computer protected against spyware with Server Security?

    Server Security uses real-time spyware scanning, which is enabled by default and integrated into the antivirus protection. You can also run a separate manual scan for spyware.

  3. An application stopped working after I removed spyware form my computer. What can I do?

    Applications that install spyware will stop working if you remove the bundled spyware from the application. You can either:
    • Stop using the application and uninstall it, or
    • Instead of removing the spyware, move it to the Quarantine. If you want to use the application, restore the spyware from the Quarantine. Restored spyware starts to work again and can spy your computer and display advertising popups.

  4. Every time I scan the computer, I find lots of spyware. Why is this?

    Most likely the majority of found spyware items are so-called tracking cookies. Cookies are items in the Web browser that web sites use to save some information on the user’s computer. Such cookies can compromise your privacy.

Updates

  1. Is Server Security really updated automatically?
  2. Why do Server Security updates take so long to download?
  3. How do I know that I have the latest updates?
  1. Is Server Security really updated automatically?

    Yes. Server Security is developed to meet this demand. The Automatic Update Agent activates transparently in the background any time you connect to the Internet, and ensures that you receive the latest updates transparently to your computer. If your computer is offline when an automatic update is due, the updates are downloaded automatically the next time you connect to the Internet.

  2. Why do Server Security updates take so long to download?

    If you have a slow connection, such as a dial-up connection, or if you are browsing other websites while the download is taking place, it could slow down the download speed.

  3. How do I know that I have the latest updates?

    You can see the update packages and their date stamps on Server Security ‘Automatic Updates’ pane. To check whether there are newer updates available, click the 'Check now' link in the ‘Automatic Updates’ pane.
 
             
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