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FAQ's




Protect Your Business!
Secure your business with PC Security Shield.
Before Installation | Installation | Subscription and Registration | Virus Issues | Spyware Issues | Internet Shield Firewall | Email / Spam Issues | Updates

Before Installation

  1. Does PC Security work with other antivirus or firewall software installed on my computer?
  2. Is PC Security compatible with Windows XP SP 2 Security Center and the operating system’s internal firewall?
  3. Which version of the Windows operating system do I have?
  4. Is PC Security available for Apple Macintosh?
  5. Are two antivirus programs better than one?
  6. How do I remove antivirus software of other vendors from my computer?
  7. Can I use PC Security with Windows Vista?
  1. Does PC Security work with other antivirus or firewall software installed on my computer?strong
    No. You cannot have two antivirus solutions from different vendors installed on your PC. You must remove any other antivirus or firewall software before installing PC Security. PC Security will automatically detect and remove your old antivirus and/or firewall software (but only software from the largest security software vendors will be removed) during the installation.

  2. Is PC Security compatible with Windows XP SP 2 Security Center and the operating system’s internal firewall?
    Yes, it is compatible. After PC Security installation, it is not necessary to have the Windows XP internal firewall enabled anymore

  3. Which version of the Windows operating system do I have?
    To check your Windows operating system version, do as follows:
    1. Click the Start button.
    2. Select Control Panel.
    3. Select the Performance and Maintenance category. Note: This step might not be necessary in all computers.
    4. Double-click System. The System Properties window opens.
    5. Under the General tab you can see your Windows operating system version: Which operating systems does the product support?
      PC Security currently supports the following operating systems: Win 2000, Windows XP and Windows Vista (32-bit). However, the product does not support the server versions of the above operating systems.


  4. Is PC Security available for Apple Macintosh?
    No. PC Security is only available for Microsoft Windows (workstation) operating systems.

  5. Are two antivirus programs better than one?
    No. It is best to have one good antivirus program. An antivirus program needs to open a file to scan it. If another antivirus program is trying to open the same file at the same time, it has to wait for the file to become free. This might cause problems, such as programs not starting correctly to system crashes.

  6. How do I remove antivirus software of other vendors from my computer?
    Before installing PC Security, you must remove any other antivirus or firewall software.
    Generally, the proper way to uninstall or remove a program or application from your computer is to follow the standard procedure: Click Start, and then Control Panel, and finally double-click Add or Remove Programs. If the program cannot be uninstalled through the Add or Remove Programs dialog, contact the vendor of the software for support and possibly ask for a removal tool.

  7. Can I use PC Security with Windows Vista?
    Yes. PC Security supports the Windows Vista operating system. Note, however, that currently only the 32-bit Vista edition is supported.
    To find out whether your computer is running a 32-bit or a 64-bit version of Windows Vista, do as follows:
    1. Click Start | Control Panel | System and Maintenance | Welcome Center. The edition of Windows Vista you are running is displayed with your computer details near the top of the window.
    2. Click the Show more details button in the top left-hand corner of the window. The version of the Windows Vista is shown in System details under System Type.

Before Installation | Installation | Subscription and Registration | Virus Issues | Spyware Issues | Internet Shield Firewall | Email / Spam Issues | Updates

Installation

  1. What are the system requirements?
  2. How do I know that the software is properly installed and running?
  3. How do I install PC Security?
  4. How do I uninstall PC Security?
  5. After I installed the software and re-booted, the computer seems to freeze and does not react. What can I do?
  6. Why is the first PC Security installation package so large?
  7. I installed/upgraded PC Security but cannot see the product icon on the system tray. What should I do?
  8. Why does my computer appear to be slower than before the installation?
  9. After installation of PC Security, I have no access to the Internet or my e-mail. What can I do?
  1. What are the system requirements?
    Recommended hardware
    • Operating System: Windows 2000-SP4 / XP / Vista 32-bit
    • Processor: Windows 2000 / XP Intel Pentium III 1GHz or higher, Windows Vista 2GHz or higher
    • Memory: Windows 2000/XP 512 MB, Windows Vista 1 GB
    • Disk space: 800MB free HD space (500 MB for Anti-virus only)
    • Display: 16-bit or more (65000 colors)
    • Internet Connection: An Internet connection is required in order to validate your subscription and receive updates
    • Browser: Internet Explorer 6.0 or newer


  2. How do I know that the software is properly installed and running?
    Please check the PC Security icon displayed on your Windows system tray in the bottom right corner of your screen. If the product installation is still ongoing you can see an indication above the icon. In case of product malfunction or out-of-date databases, the icon will change accordingly.

  3. How do I install PC Security?
    To install the software, you need either the product CD or a downloaded version of the software, a valid product license key, and an Internet connection. Please refer the user guide for a step by step installation.

  4. How do I uninstall PC Security?
    To uninstall PC Security, do the following:
    1. 1. Click Start, and then Control Panel, and finally double-click Add or Remove Programs.
    2. Scroll down to your PC Security program and click Change/Remove.
    3. Once you are asked to restart your computer, restart it.

  5. After I installed the software and re-booted, the computer seems to freeze and does not react. What can I do?
    You most likely installed the software on top of an existing antivirus or firewall application, which was not automatically removed by the system during the installation. You will need to reset the computer and start the system in Safe Mode.
    Reboot computer. After a few seconds the system will ask you whether or not to go into the booting options by pushing a function button. Once in the Safe Mode, you will need to uninstall the old antivirus and/or firewall application by clicking Start, and then Control Panel, and finally by double-clicking Add or Remove Programs.

  6. Why is the first PC Security installation package so large?
    The first package contains the whole solution download. The next updates will be significantly smaller.

  7. I installed/upgraded PC Security but cannot see the product icon on the system tray. What should I do?
    It is possible that the download process of the software package was not completed. As a result, some of the necessary PC Security components have not yet been installed. You will need an active Internet connection to proceed with the remaining download before finalizing the installation.

  8. Why does my computer appear to be slower than before the installation?
    Your PC Security will take a small portion of free resources from your PC. This might cause a minor slowdown of your computer. However, PC Security will not affect your everyday PC use.

  9. After installation of PC Security, I have no access to the Internet or my e-mail. What can I do?
    One possibility is that you have denied your browser’s network connections. To verify this, open the 'Advanced' settings of your Internet Shield. On the 'Application Control' pane, you will see a list of allowed and denied applications. Check that the 'Access' rule is on the 'Allow' mode for your browser, for example 'iexplore.exe' if you are using Internet Explorer.
Before Installation | Installation | Subscription and Registration | Virus Issues | Spyware Issues | Internet Shield Firewall | Email / Spam Issues | Updates

Subscription and Registration

  1. I have registered my subscription of PC Security but cannot install it. Why is this?
  2. I formatted my hard drive. Do I need to register my product again?
  3. Can I install the software on multiple computers or partitions? 
  1. I have registered my subscription of PC Security but cannot install it. Why is this?
    The most frequent reasons preventing the installation can be:
    • You still have other antivirus or firewall software installed on your PC. Please remove this software manually before installing PC Security.
    • Your PC might be infected with a virus, which prevents the installation of PC Security. To check your PC for viruses, go to the URL http://support.f-secure.com/enu/home/ols.shtml. Use the Online Scanner to scan your PC for possible virus infections and remove them.

  2. I formatted my hard drive. Do I need to register my product again?
    No, you do not need to register your product again. If you still have your product license key (xxxx-xxxx-xxxx-xxxx-xxxx), you can reinstall PC Security and use the same key.
    Sign in to the account and visit the management portal. Click on ‘remove license from this computer’ against the name where PC Security was previously installed. Once done, the application can be re-installed on the same PC


  3. Can I install the software on multiple computers or partitions?
    The software will work on the same number of users/licenses selected at the time of subscription. You can upgrade the same license key for multiple computers.
Before Installation | Installation | Subscription and Registration | Virus Issues | Spyware Issues | Internet Shield Firewall | Email / Spam Issues | Updates

Virus Issues

  1. Should I manually scan my hard disks on a daily basis?
  2. How do I update the (virus definitions) database of PC Security?
  3. The Virus & Spy Protection manual scanning is very slow or does not finish at all. What should I do?
  4. How can I exclude an object from real-time or manual scanning?
  1. Should I manually scan my hard disks on a daily basis?
    No, this is not necessary. The Virus & Spy Protection includes real-time scanning, which means that your system is scanned for viruses in real time. You can scan manually for viruses by defining a 'Scheduled Scanning' routine. To do this, open the 'Advanced' settings of the Virus & Spy Protection, go to 'Scheduled Scanning' and define the scanning routine. Make sure that the 'Enable scheduled scanning' check box is selected.

  2. How do I update the (virus definitions) database of PC Security?
    PC Security automatically updates itself. No user interaction is needed. If you are using a modem, automatic updates are performed every time you connect to the Internet. If you have a broadband connection, updates are checked once per hour. To manually check for new updates, click the ‘Check Now’ link on the ’Automatic Updates’ pane.

  3. The Virus & Spy Protection manual scanning is very slow or does not finish at all. What should I do?
    This can occur if you are running other operations on your PC at the same time. Other operations could be maintenance programs, such as scandisk or disk de-fragmentation. Please stop running other software activities if you want the scanning to go faster.

  4. How can I exclude an object from real-time or manual scanning?
    To exclude a file or folder from the real-time or manual scanning, do the following:

    1. Open PC Security.
    2. Click the Virus & Spy Protection tab and then 'Advanced...'. The Advanced dialog appears.
    3. Click either 'Real-time Scanning' or 'Manual scanning' on the menu list.
    4. Click the 'Exclusions...' button. The Exclude From Scanning dialog appears.
    5. Click the 'Objects' tab.
      1. Select the 'Exclude Objects (files, folders, ...)' checkbox.
      2. Click the 'Add' button and browse to the file/folder you want to exclude.
      3. Click 'OK' to confirm your selection. You can now close the dialog windows.
    6. Click the 'File Types' tab.
      1. Select the 'Exclude files with the extensions' tab.
      2. Enter the filename extension(s) that you want to exclude from the scanning in the text field and click the 'Add' button.
      3. Click 'OK' to confirm your selection. You can now close the dialog windows.
        The object you have selected and all its contents will be excluded from real-time and manual scans until you remove it from the Exclusions list.

Before Installation | Installation | Subscription and Registration | Virus Issues | Spyware Issues | Internet Shield Firewall | Email / Spam Issues | Updates

Spyware Issues

  1. What is spyware?
  2. Is my computer protected against spyware with PC Security?
  3. An application stopped working after I removed spyware form my computer. What can I do?
  4. Every time I scan the computer, I find lots of spyware. Why is this?
  1. What is spyware?
    Spyware is software that can record and send through Internet your keystrokes, history, passwords, and other confidential and pr
    ivate information. Spyware is often sold as a spouse monitor, child monitor, surveillance tool, or simply as a tool to spy on users to gain unauthorized access.

  2. Is my computer protected against spyware with PC Security?
    PC Security uses real-time spyware scanning, which is enabled by default and integrated into the antivirus protection. You can also run a separate manual scan for spyware.

  3. An application stopped working after I removed spyware form my computer. What can I do?
    Applications that install spyware will stop working if you remove the bundled spyware from the application. You can either:
    • Stop using the application and uninstall it, or
    • Instead of removing the spyware, move it to the Quarantine. If you want to use the application, restore the spyware from the Quarantine. Restored spyware starts to work again and can spy your computer and display advertising popups.

  4. Every time I scan the computer, I find lots of spyware. Why is this?
    Most likely the majority of found spyware items are so-called tracking cookies. Cookies are items in the Web browser that web sites use to save some information on the user’s computer. Such cookies can compromise your privacy.
Before Installation | Installation | Subscription and Registration | Virus Issues | Spyware Issues | Internet Shield Firewall | Email / Spam Issues | Updates

Internet Shield Firewall

  1. What is Internet Shield?
  2. What is the difference between Internet Shield Security Levels and firewall rules?
  3. How do I change the security level in PC Security?
  4. How do I allow all traffic (for some reason, temporarily)?
  5. Can I use Windows XP firewall with PC Security?
  6. Why is my FTP software not functioning after I installed PC Security?

 

  1. What is Internet Shield?
    PC Security’s “Internet Shield” is all about prevention. It allows safe Internet traffic pass while blocking dangerous Internet traffic. It protects your computer against intruders, hackers, and malicious software such as worms and Trojan horses.

  2. What is the difference between Internet Shield Security Levels and firewall rules?
    PC Security includes several Internet Shield Security Levels that enable the end-user to set more flexible or severe security policies. Every Internet Shield Security Level is composed of a set of pre-configured firewall rules. Expert users may create their own firewall rules to modify the Security Level.

  3. How do I change the security level in PC Security?
    Security Levels for Internet Shield allow you to instantly change your level of protection according to your needs, and they are automatically updated to ensure that you are protected against the newest forms of malicious computer programs and Internet attacks.
    To change your security level:

    1. Double-click the blue PC Security icon on your Windows system tray on the bottom right corner of your screen to open the main menu.
    2. Select the Internet Shield tab on the main menu.
    3. On the Internet Shield page, click 'Internet Shield . . . Change'. The Internet Shield Security Level window opens.
    4. Select the desired security level from the drop-down list. A description of the selected security level is shown.
    5. Click OK if you want to take the selected security level in use. Click Cancel to keep the current security level.

  4. How do I allow all traffic (for some reason, temporarily)?
    To allow all Internet traffic, right-click the PC Security icon, select Unload from the menu, and then Unload and allow all network traffic. Please note that you will not be secured when allowing all traffic. To restore your security again, right-click on the PC Security icon and select Reload.

  5. Can I use Windows XP firewall with PC Security?
    No. You cannot use Windows XP firewall with PC Security. PC Security already has a firewall built-in. If you use two software firewalls, they will grind your system to a halt. However, you can use a hardware firewall (i.e. router) and PC Security.

  6. Why is my FTP software not functioning after I installed PC Security?
    You have to add a new firewall rule (outbound) in your security level.
    To add a new rule for the FTP software, do as follows:
    1. Open the PC Security main user interface, and click the ‘Advanced’ link to open the advanced settings.
    2. In the ‘Advanced’ pane, click 'Internet Shield' to expand the menu, and then select 'Firewall'.
    3. In the Firewall pane's 'Rules' tab, click 'Add' to run the Firewall Rule Wizard.
    4. Run through the wizard and, in Step 3 in the wizard, select the predefined FTP / File Transfer Protocol, active mode as the service.
    5. Run through the rest of the wizard.

Before Installation | Installation | Subscription and Registration | Virus Issues | Spyware Issues | Internet Shield Firewall | Email / Spam Issues | Updates

Email / Spam Issues

  1. How do I change the Spam Control settings?
    To access the Spam Control settings:
    1. Open the PC Security main user interface:
      1. Click Start > All Programs > PC Security Shield > Open the PC Security, or
      2. Double-click the F-Secure icon in your Windows system tray at the bottom right corner of your screen.
    2. Select the Spam Control tab and click 'Advanced' to open the advanced settings.
    3. Click 'Allowed Senders' to view or configure allowed senders. To add new allowed e-mail recipients, click the Add button.
    4. Click 'Filtered Senders' to view or configure denied senders. To add new filtered e-mail recipients, click the Add button.
      For further instructions, please click the Help button on the bottom left corner of your PC Security window.

Before Installation | Installation | Subscription and Registration | Virus Issues | Spyware Issues | Internet Shield Firewall | Email / Spam Issues | Updates

Updates

  1. Is PC Security really updated automatically?
  2. Why do PC Security updates take so long to download?
  3. How do I know that I have the latest updates?
  1. Is PC Security really updated automatically?
    Yes. PC Security is developed to meet this demand. The Automatic Update Agent activates transparently in the background any time you connect to the Internet, and ensures that you receive the latest updates transparently to your computer. If your computer is offline when an automatic update is due, the updates are downloaded automatically the next time you connect to the Internet.

  2. Why do PC Security updates take so long to download?
    If you have a slow connection, such as a dial-up connection, or if you are browsing other websites while the download is taking place, it could slow down the download speed.

  3. How do I know that I have the latest updates?
    You can see the update packages and their date stamps on PC Security ‘Automatic Updates’ pane. To check whether there are newer updates available, click the 'Check now' link in the ‘Automatic Updates’ pane.
 
             
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