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SalesWatch > Key Features
SalesWatch is the perfect online collaboration tool to improve the effectiveness of your sales
organization and efforts.
Simple.
Powerful. Secure.
SalesWatch is a smart tool for your business. Learn more about this feature-rich
product right here!
- Live Chat Support: Interact with visitors who
need help or more information, in real-time. Instant support is both professional
and effective.
- Customizable Categories: Define categories
and allocate them to different representatives. You can even define sub-categories
as required.
Example 1: Person A for ‘Sales’, Person B for ‘After Sales Support’
Example 2: Person A for ‘Product A’, Person B for ‘Product B’
- Chat Request Queue: Web visitors are assigned
automatically to available representatives. No need to have a physical administrator
or specific hardware.
- Concurrent Chats: Representatives can chat
with more than one visitor at a time.
- Chat Reports: Get detailed reports on all chat
sessions. Examine the data to learn more about your website traffic, what categories
you should use for SalesWatch representatives going forward
- Increased Sales: Company representatives can
help convert visitors to customers. They can explain key product features, clarify
doubts and overcome objections.
- Chat History: View chat history details and
to learn what customers are asking about and how your representatives respond to
such questions. You can use this information to modify content on your web page
and train internal representatives.
- Secure: Chat conversations are encrypted for
your safety and convenience.
- Coordinated E-Marketing: Use SalesWatch in
conjunction with your online marketing campaigns. Search engine marketing (SEM)
campaigns based on the PPC model (pay-per-click) or banner ads drive traffic to
your site. SalesWatch can help you get better conversions and more bang for your
online buck.
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