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FAQ's

General Questions | Trial Subscription | Installation | Supported Systems | Saleswatch features | Chat Buttons | Internet Connection | Billing | Trouble Shooting

GENERAL QUESTIONS

  1. What is SalesWatch?
  2. What are some of the key features of SalesWatch?
  3. Why would someone want to chat with me when they could just call?
  4. Why don’t I just wait for someone to send me an email if they are interested?
  5. What if I am not reachable online?
  6. Can I see my chat and lead history?
  7. Can I have more than one chat at a time?
  8. What can you say about the stability of the service?
  9. Please tell me about your technology.
  10. Do you provide customer support representatives along with the software?
  11. Can I download the software and install it on my server?
  12. Can I use SalesWatch on more than one website at the same time?
  13. How do I sign up?
  14. I forgot my password. How can I recover it?
  15. Can I have the chat system translated into my language?

TRIAL SUBSCRIPTION

  1. Do you offer a free trial?
  2. Are there any limitations in the trial subscription?
  3. Do I need to enter my credit card info or make a pre-payment for the trial?
  4. Can I keep my settings after my free trial expires?
  5. Can I sign-up for more than one SalesWatch operator during my trial subscription?
  6. Can I change the person or the email ID of a SalesWatch operator during my trial subscription?
  7. When I upgrade my account from a trial subscription to a paid subscription, do I need to setup everything again?

INSTALLATION

  1. Can a non-technical person set this up?
  2. Do I need to install any additional software on my system to use the SalesWatch service?
  3. In brief, how do I add the chat feature to my website?
  4. Can you tell me the step-by-step process of adding the chat feature to my website?
  5. How do I start chatting with my visitors?

SUPPORTED SYSTEMS

  1. What are the hardware requirements to use the SalesWatch service?
  2. What operating systems do you support?
  3. Is your system Mac-compatible?
  4. Will your system work on Linux?
  5. Will your system work on my Blackberry or any other smart phone or PDA?

SALESWATCH FEATURES

  1. Can we monitor the search engines and what keywords people use to find our site?
  2. Can I create predefined answers if I know I'm going to be asked the same questions by most visitors, so I don't have to repeatedly type in the same answers?
  3. Do you also have the ability to push URL, so my customer can see it?
  4. Is it possible to block IPs?
  5. Can I monitor visitor traffic on my eBay auction page?
  6. Do you offer VoIP and/or video chat?
  7. Is there a limit to the number of chats I can have each month?

CHAT BUTTONS

  1. Can I place chat buttons on more than one site / domain?
  2. Can your system be used with dynamic and secure web pages?

INTERNET CONNECTION

  1. Do I need a DSL or cable broadband connection?
  2. What about the security of our conversations?
  3. Will your product still work if I'm on a corporate network? Will our firewall, proxy server, or antivirus software affect it?
  4. I can't log into my account. What should I do?

BILLING

  1. How can I pay for the SalesWatch service?
  2. Is there a setup fee or monthly fee? Are there any additional payments?
  3. Will I be billed automatically each month?
  4. After I subscribe, can I add more SalesWatch operators? How?
  5. Are software upgrades included? If I subscribe now, will I automatically get any new updates?
  6. Let's say my sales staff goes home but wants to continue monitoring in the evening. The license restricts the number of operators but not how many places they can log-in from, right?
  7. Is there a limit to the number of chats I can have each month?
  8. How do I upgrade/downgrade my account?
  9. I want to suspend my account for some time. Is this possible?
  10. Do you charge per concurrent online operator profile or per operator profile in the account?

TROUBLE SHOOTING

  1. Your chat button code generates security warning on my website. How do I fix this?
  2. Your chat button code doesn't work on my website. What should I do?
  3. I don't receive your e-mails nor chat transcripts to my e-mail address. What should I do?
  4. I forgot my password. How can I recover it?
  5. I can't log into my account. What should I do?
  6. I am facing an issue that is not documented here. What should I do?
 
             
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