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Sales Force Automation:
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Marketing Automation:
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CRM's Sales Force automation empowers you to track all business opportunities and
close more deals in less time. Additionally, you can effectively utilize the existing
customer data for future up-selling & cross-selling opportunities |
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With the CRM marketing automation, you can effectively plan marketing activities,
improve the quality of leads generation process. Additionally, you can also measure
the performance and effectiveness of campaigns |
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Customer Support :
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Inventory Management:
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CRM Cases and Solutions allows you to streamline the organization-wide Customer
Support process and enable a better integration between Sales & Customer Support
processes in a single system. |
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CRM Inventory Management allows you to achieve the seamless integration between
pre-sales and post-sales activities in a single application. In addition, you can
also track procurement of goods or services from the preferred list of vendors. |
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CRM Analytics :
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Workflow Management:
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With the CRM - Reports & Dashboards you can easily visualize comparisons,
patterns, and trends in CRM data and schedule reports to the specified users including
non- CRM users. Additionally, you can share reports and dashboards with colleagues |
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Workflow Management automates your sales, marketing and support processes. You can
also assign or transfer customer records between users according to a set of predefined
rules. |
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Role-based Security:
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Developer API:
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With the CRM enterprise-class security, you can control the access
rights of users while working with CRM data and modules. The Role-based security
also includes Profiles, Roles, Data Sharing Rules, Field-level security, and Groups. |
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With the CRM API, you can extract CRM data in XML or JSON format and develop new
applications or integrate with third-party business applications. As the API is
independent of programming languages, you can develop applications in any language. |
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CRM with Email:
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CRM Plug-ins:
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Mail add-on for CRM helps you to automatically track the e-mail conversations
you've had with your customers. You don't need to CC: anyone or forward your e-mails
to a particular address. You can also control the sharing of e-mails with your colleagues |
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With the Plug-in for Microsoft Outlook you can synchronize customer contacts, calendar,
tasks and emails with CRM. Where as with Plug-in for Microsoft Office you can create
Mail merge documents for customer contacts. |
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