Head
 
 
CRM
- Customer Support Management :
CRM Features & Solutions> Customer Support Management
Customer Support Management :

CRM provides the Customer Support & Service management (Help Desk) features such as Cases (Trouble tickets), Solutions (Knowledge Base), Case Assignment & Escalation through Workflow rules, and easy to deploy Web-to-Case forms for capturing customer-specific cases through Web sites. In addition, you can also synchronize customer-specific email messages as Cases from Microsoft Outlook mail client to Cases module in CRM.

Cases and Solutions functionality can be used to streamline organization-wide Customer Support process and enable a better integration between Sales & Customer Support processes in a single system. Integration between Sales and Post-sales support management helps organizations in resolving the customer-reported cases in less time thereby enhancing the customer satisfaction, cross-selling and up-selling opportunities in future.

Back
 
             
Hosting & Data Center
Collaboration
Security
Communications
BizApps
FAQ's
Website Creator
      Mobile Security Additional Terms & Condition
                  Server Security    
                         
                         
                       
© 2012 Tata Communications All Rights Reserved.